Insurance Billing/Collection Assistant III (Hybrid) - Physicians Billing Service

Position Summary

Performs advanced billing and collection activities. Acts as Lead IBC Assistant. Makes collection calls, verifies accuracy and completeness of claims, contacts insurance companies and collection agencies regarding expediting payments from various payers for physician’s services. Handles discounts, adjustments and charge corrections.

Primary Duties & Responsibilities

• Act as a Lead IBC Assistant; may train and provide guidance to other IBC Assistants.
• Perform collection follow‑up duties on specific financial classifications such as commercial insurance, self‑pay, Medicare and Medicaid claims.
• Handle discounts, adjustments, and charge corrections.
• Makes collection calls to insurance companies and patients to ensure timely payment of claims.
• Reviews remittance advises for rejection and accuracy of payment amounts.
• Verify accuracy and completeness of charge tickets, monitoring attachments for claims to obtain maximum reimbursements.
• Contact insurance companies regarding posting payments and collection agencies regarding payment reports.
• Respond to questions and requests from insurance companies.
• Support customer service unit in answering billing and collection questions.
• Act as back‑up support for Accounts Receivable staff during peak times, vacations, and illnesses.

Working Conditions

• Job location: Normal office environment.
• Physical effort: Typically sitting at a desk or table; repetitive wrist, hand, or finger movements (PC typing).
• Equipment: Office equipment.

Required Qualifications

• Education: High school diploma or equivalent, or a combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification or professional license required.
• Work Experience: Billing or insurance, 3 years.
• Skills: Not applicable.
• Driver’s License: Not required.

Preferred Qualifications

• Education: No additional education unless stated elsewhere.
• Certifications/Professional Licenses: No additional certification or professional licenses unless stated elsewhere.
• Work Experience: Post‑secondary education, 2 years.
• Skills: Collections strategies, communication, computer literacy, confidential data handling, medical terminology, office equipment, telephone system.

Salary Range

Grade C08‑H: $20.57 – $30.84 hourly (individual rates within the range will be determined by qualifications, performance, equity, market rates, and department budget).

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U‑Pass for eligible employees.
• Defined contribution 403(b) retirement savings plan with 7% guaranteed university match.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, access to dietitians, and more.
• Family: 4 weeks of caregiver leave to bond with your new child; family care resources available for continued childcare needs; adult care support available.
• Tuition coverage for employees and families: dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.