Insurance Account Director

We are seeking a senior‑level Account Manager with experience in P&C account management and a preference for BPO insurance contracts, contact center operations, client services, or account management. The role involves managing client communications, nurturing key relationships, tracking documentation, policy changes, deadlines, and legal regulations.

Account Managers will handle day‑to‑day client relationships, including strategic planning, change management, process creation and adherence, and service delivery as the primary point of contact for our P&C clients and operations teams.

Key Responsibilities

• Develop a detailed understanding of client products and services
• Manage growth and oversee the sales operation
• Improve and strengthen existing P&C programs
• Provide input, innovation, and support to the Management Team
• Project manage new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performance

Qualifications

• 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs
• Ability to work professionally in a fast‑paced environment
• Proficient in Microsoft Office Suite
• Experience managing complex business processes
• Effective communication skills
• Problem‑solving and analytical ability
• Professional designation (CPCU/CIC/AAI/CISR) preferred
• Must be authorized to work in the country where the job is based

Benefits

• Paid Time Off (PTO) and paid holidays
• Incentives & rewards through contests with cash bonuses and prizes
• Health benefits: medical, dental, vision (eligible after 60 days, MEC after 30)
• Retirement savings programs, where available
• Short‑term disability coverage
• Life insurance options
• Supplemental insurance (accident and critical illness)
• Career growth opportunities with an internal promotions focus
• Paid training to develop new skills while earning a paycheck
• Fun, engaging work environment with a team‑oriented culture
• Casual dress code

Location and Other Requirements

• Must be willing to submit a Level II background and/or security investigation with a fingerprint. Job offers contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers contingent on drug screening results.
• This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach, and lift up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI welcomes qualified applicants with criminal histories in a manner consistent with local and federal requirements.