[InsideBoard AI] Project Manager - Professional Services (Enterprise Digital Enablement Program)

About the Role

We’re hiring a Project Manager to support a multi‑year enterprise digital transformation program with one of our largest U.S. customers. This role sits at the intersection of consulting, program delivery, SaaS implementation, and enterprise stakeholder management.

Program & Project Delivery

• Own the end‑to‑end delivery plan across multiple business units.
• Drive sprint planning, dependencies, timelines, and risk management.
• Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
• Align functional, technical, data, and product stakeholders on scope and delivery expectations.
• Ensure a consistent operating model across all business units and workstreams.

Stakeholder Management

• Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
• Prepare and lead SteerCo, governance sessions, BU syncs, and enablement workshops.
• Build crisp, executive‑ready materials (roadmaps, dashboards, progress summaries).
• Maintain strong communication and alignment across a complex stakeholder landscape.

Consulting & Advisory

• Bring structure, clarity, and best practices to a fast‑moving enterprise program.
• Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
• Identify gaps and propose actionable solutions to accelerate adoption and performance.
• Champion InsideBoard’s value and guide stakeholders on leveraging the platform to its full potential.

Quality & Delivery Excellence

• Ensure configurations and deliverables meet requirements and follow governance guidelines.
• Track adoption, usage, and value realization; schedule risks before they become issues.
• Support run‑phase operations (activation strategy, quarterly coaching cycles, content updates).
• Maintain high delivery standards in a dynamic, multi‑BU program.

What You Bring

Required

• 4–7+ years in consulting, SaaS delivery, digital transformation, or enterprise program management.
• Strong customer‑facing presence with experience managing senior stakeholders.
• Proven ability to drive delivery in a complex enterprise environment.
• Excellent project management skills – planning, risk management, documentation, governance.
• Strong communication, executive storytelling, and meeting facilitation skills.
• Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).

Preferred

• Experience in enablement, customer experience, or operational performance programs.
• Background in analytics, KPIs, or coaching frameworks.
• Experience with AI‑driven platforms or digital adoption technologies.
• Experience in large‑scale contact center, retail, automotive, or field service operations.
• Bilingual (French/English) is a bonus.

Compensation & Benefits

Base Salary: Competitive, commensurate with experience

Vacation: Unlimited paid time off

Sick Days: 10 per year

Health Benefits: A dedicated allowance to choose the best option for your health.

Where You’ll Work

Location: Manhattan, New York (Hybrid – 3 days/week on site)

Job Type: Full‑time, Permanent

Office Address: 27 W 20th St, 8th Floor, New York, NY 10011