Inside Sales Support

General Function of The Job:

Essential Responsibilities:

• Represent the company in a positive and professional manner. Ability to build a strong rapport, establish trust and credibility with customers.

• Strong phone communication skills are an imperative component of this role.

• Responsible for processing customer orders and requests for quotations in an accurate and timely manner.

• Working with the team to expedite orders to meet customer demands.

• Assure satisfaction of both internal and external customers.

• Responsible for identifying alternative solutions in the event the customer's initial request cannot be met.

• Cross reference competitors part numbers for customers.

• Must maintain a positive work atmosphere by acting and communicating in a way that gets along with co-workers, customers, supervisors, and all other employees.

• Required to answer basic applications questions for customers.

• Facilitate customer returns and repairs - assign return authorization numbers according to procedure.

Education and/or Experience:

• Bachelor's or Technical degree preferred but not required.
• Ability to learn and retain product specific information as it pertains to the position.
• ERP system experience Epicor preferred but not required.

Working Hours:

• Standard hours are Monday-Friday 8:00am to 5:00pm

Specific Skills:

Excellent communication skills, customer relations, organizational, computer and clerical skills.