Inside Sales Position

Sales Associate

Job Type: Full-Time, Benefits Eligible, Non-Exempt

Compensation: Base Salary $40K + Commission

Reports To: Sales Manager

Position Summary

The Sales Associate is responsible for building and maintaining relationships with prospective and existing clients through phone, email, and other communication channels. This role focuses on identifying customer needs, presenting solutions, overcoming objections, and closing sales while maintaining high levels of customer satisfaction. The ideal candidate is results-driven, highly motivated, and comfortable working in a fast-paced sales environment.

Essential Duties and Responsibilities

Client Engagement

• Contact prospective customers through outbound phone calls, email campaigns, and other communication methods.
• Build rapport and establish professional relationships with new and existing clients.
• Conduct needs assessments to understand customer goals and challenges.
• Present products and services as solutions to client needs.

Sales and Business Development

• Generate new business opportunities through outbound prospecting efforts.
• Maintain a consistent pipeline of qualified leads.
• Follow up on inquiries and nurture prospects through the sales cycle.
• Negotiate and close sales opportunities.
• Meet or exceed established sales goals and performance metrics.

Account Management

• Maintain accurate records of customer interactions and sales activities within the CRM system.
• Provide timely follow-up and ongoing communication with clients.
• Ensure customer satisfaction throughout the sales process.
• Address customer concerns and coordinate solutions when needed.

Performance and Training

• Participate in ongoing sales training and professional development.
• Demonstrate coachability and willingness to implement feedback.
• Stay informed about products, services, and industry trends.
• Collaborate with management and team members to improve sales results.

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of experience in sales, customer service, business development, or a related field.
• Strong verbal and written communication skills.
• Proven ability to build relationships and influence purchasing decisions.
• Experience meeting performance goals and deadlines.
• Basic computer proficiency, including CRM and Microsoft Office applications.
• Valid driver's license preferred.

Preferred Qualifications

• Experience in inside sales, outbound calling, or consultative sales.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Background in B2B sales, professional services, staffing, recruiting, or related industries.
• Demonstrated success in achieving and exceeding sales targets.

Core Competencies

• Communication Skills
• Active Listening
• Relationship Building
• Problem Solving
• Objection Handling
• Closing Skills
• Time Management
• Results Orientation
• Professionalism
• Adaptability

Work Environment

• Professional office environment.
• Frequent use of computers, telephones, headsets, and standard office equipment.
• Collaborative team-oriented culture.

Physical Requirements

• Ability to sit, stand, and communicate for extended periods.
• Frequent use of a computer and telephone.
• Occasional lifting of materials up to 25 pounds.

Schedule

• Full-Time, Monday through Friday.
• Additional hours may be required based on business needs and workload.