Inside Sales Manager (Hybrid)

#Hiring: Inside Sales Manager

Location: Chicago, IL
Schedule: Full-time Hybrid
Salary: $100,000 $120,000 per year
Experience: 5+ years mortgage industry experience
Education: Bachelor's degree or equivalent experience
3+ Years Management Experience Required
Consumer Direct Mortgage Sales Leadership Experience Required
Inside Sales & Workforce Management Experience Required

Central Texas Recruiting is seeking an experienced Inside Sales Manager to lead a Consumer Direct mortgage sales team in Chicago. This role will oversee five direct reports while driving loan production, lead conversion, pipeline performance, workforce planning, and operational excellence. The manager will coach and develop Loan Officers, monitor sales performance, and partner with cross-functional teams to improve borrower experience and achieve business objectives.

Key Responsibilities

Lead, coach, and develop a team of Inside Sales Loan Officers
Manage sales performance, production goals, forecasts, and team KPIs
Monitor lead distribution, follow-up, pipeline activity, and conversion rates
Identify opportunities to improve lead conversion and portfolio recapture
Oversee daily inside sales operations and call center performance
Develop staffing forecasts and workforce management strategies
Monitor telephony metrics including speed-to-lead, contact rates, call quality, talk time, and appointment conversion
Evaluate call routing, queue management, and borrower engagement strategies
Recruit, interview, hire, onboard, and train sales professionals
Establish performance improvement plans and employee development programs
Partner with Operations, Underwriting, Closing, Compliance, Marketing, Product, and Technology teams
Monitor sales compensation plans, incentives, and performance initiatives
Oversee quality assurance, sales call evaluations, and coaching programs
Ensure compliance with applicable mortgage lending policies and federal and state regulations

Qualifications & Requirements:

Education & Experience:
Minimum 5 years of mortgage industry experience
Minimum 3 years of management experience
Proven experience leading high-performing Consumer Direct teams
Experience managing and coaching inside-sales teams
Strong knowledge of mortgage products, underwriting guidelines, and regulatory requirements
Workforce management expertise
Understanding of telephony metrics, call-quality monitoring, and analysis
Experience with report-driven coaching and performance management
Proven ability to manage inside sales teams and drive loan production
Proficiency in loan origination systems, CRM platforms, and sales technology
Strong project management, analytical, and communication skills
Proficiency in Microsoft Word, Excel, and PowerPoint

Strongly Preferred:
Active NMLS license
Bachelor's degree in Business, Finance, or a related field
Experience developing sales compensation plans and incentive programs

Working Conditions:
Full-time hybrid position in Chicago, IL
Tuesday Thursday: In-office
Monday and Friday: Remote
Non-producing leadership role with five planned direct reports