Inside Sales Manager

The Inside Sales Manager leads and develops the Customer Service, Design, and Inside Sales teams, fostering a high-performance culture and driving team success. This role will be responsible for daily activities, coach team members, and collaborate cross-functionally to ensure alignment with commercial goals and customer expectations.

How you will impact Smurfit-Westrock:

• Lead, coach, and develop the team to meet and exceed sales targets.
• Develop/manage processes to improve communication, effectiveness, and ensure processes alignment
• Improves speed on new item review process
• Monitor team performance through KPIs and dashboards; provide regular feedback and performance reviews.
• Partner with Area Sales Managers and Commercial Excellence teams to align on customer engagement strategies.
• Oversee onboarding, training, and development of new team members
• Collaborate with HR and Compensation to ensure role clarity, career pathing, and incentive alignment
• Drive continuous improvement in processes, leveraging tools and insights to optimize efficiency.
• Serve as a key point of contact for escalations and complex customer interactions.
• Support hiring efforts, including interviewing and onboarding new team members.

What you need to succeed:

• Bachelor’s degree preferred; associate degree, or equivalent combination of education and experience will also be considered
• 5+ years of experience in sales, with at least 2 years in a leadership role.
• Proven track record of managing and developing successful sales teams.
• Strong analytical, communication, and organizational skills.
• Demonstrated ability leveraging order entry systems, CRM tools (e.g. Salesforce), and reporting systems
• Familiarity with Inside Sales operations, purchasing workflows, and customer lifecycle management.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Collaborative mindset with a passion for coaching and talent development.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.