Golden Limousine International Inside Sales ConciergeGolden Limousine International is a premium ground transportation company based in Milan, Michigan. We provide luxury sedan, SUV, motorcoach, and charter services to corporate clients, event planners, and individuals who expect the best. Our clients are not just booking a ride. They are entrusting us with moments that matter: a wedding day transfer, a CEO arriving to a high-stakes meeting, a team traveling across the country for a championship game.
We take that seriously, and so should you. As our Inside Sales Concierge, you are the first voice they hear and the first impression we make. That is not a small thing. You will be responsible for converting inbound inquiries into booked business, but more than that, you will set the tone for the entire client experience.
Every person who contacts Golden Limousine should feel, from the very first interaction, that they are in exceptionally capable hands.Key ResponsibilitiesRespond to every inbound inquiry, whether by phone, email, or web, with urgency and warmth; a prompt, thoughtful response is itself a service standardListen carefully to understand the full context of each request, because the details matter: who is traveling, what the occasion is, what level of service will make the experience exceptionalPrepare accurate, polished quotes and follow through with the energy of someone who genuinely wants to earn the businessManage the quote pipeline through the CRM so that no inquiry is left waiting and no opportunity is overlookedClient Experience and Relationship DevelopmentTreat every caller as if they are the most important client we have, because in that moment, they areBuild genuine rapport with new and returning clients; remember names, preferences, and the little things that make people feel valuedIdentify opportunities to enhance the experience, whether through vehicle upgrades, added amenities, or anticipating needs before the client even thinks to askCoordinate closely with dispatch and operations so that what you promise in the quote is exactly what the client receives on the day of serviceSales OperationsMaintain accurate records of all client interactions and booking activity in the CRMTrack conversion rates, quote volume, and follow-up cadence; report on key metrics weeklySupport the development of corporate accounts by nurturing inbound inquiries from businesses, event planners, and venuesCollaborate with leadership on pricing, promotions, and service offerings as neededQualifications Required3+ years of inside sales, customer service, or hospitality experience, preferably in a premium or luxury service environmentExceptional verbal and written communication skills; you represent a white-glove brandStrong organizational skills with the ability to manage multiple active quotes and follow-ups simultaneouslyProficiency with CRM platforms and standard business software (email, spreadsheets, booking tools)Self-motivated with a competitive, goal-oriented mindset and a genuine enjoyment of closing businessPreferredExperience in ground transportation, travel, events, or hospitality industriesFamiliarity with luxury brand standards and the expectations of corporate and high-net-worth clientsExperience working with HubSpot, Salesforce, or similar CRM platformsCompensation and BenefitsBase salary commensurate with experiencePerformance-based commission structure tied to booked revenueCompany-matched 401(k) retirement planPaid time off and holidaysProfessional development opportunitiesA culture where your work is seen, your ideas are heard, and your growth is supportedWho We Are Looking For We are not looking for someone who processes inquiries. We are looking for someone who understands that every call is an invitation to make a person feel extraordinary.At Golden Limousine International, our standard is simple: every client, every time, treated like royalty. That means the first-time caller planning a daughter's prom night gets the same care and attention as our longest-standing corporate account. It means you follow up, not because a system reminds you to, but because you genuinely want to earn their trust.
It means you take pride in the work, even when no one is watching.If you are the kind of person who lights up when you make someone's day easier, who finds satisfaction in a well-handled call and a confirmed booking, who understands that in a luxury service business your warmth and professionalism are the product before the product is ever delivered, then this is your role. We want people who belong here because this is who they already are.