Join the One Hour Team!We are looking for a highly organized, results-driven professional to help convert opportunities, reconnect with past customers, and keep our office operations running smoothly. Our company serves thousands of homeowners across San Diego through One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing. Every day we have service opportunities that simply require fast, professional follow-up.
This role exists to make sure no lead falls through the cracks and that our office team stays aligned on follow-up, scheduling, and customer communication. You will drive outbound follow-up, help keep our lead pipeline organized, and support the office team in maintaining strong execution across dispatching, customer service, and lead management. When call volume is high or opportunities need immediate follow-up, you will jump in directly to dial, text, and convert opportunities yourself.
If you're organized, proactive, and comfortable on the phone, this role can have a direct impact on company revenue and customer experience.What You'll DoLead Conversion & Outbound Follow-UpMake outbound calls and texts daily to:Unsold HVAC and plumbing estimatesCanceled appointmentsPast customers and maintenance opportunitiesBook tune-ups, inspections, service calls, and follow-up appointmentsConvert opportunities into scheduled jobs and revenueHelp ensure follow-up happens quickly and consistentlyLead Management & CRM OwnershipCreate and manage leads and follow-ups in ServiceTitanKeep every open lead updated with clear notes, status, and next stepsClose out leads cleanly when customers move forward, decline, or confirm replacementKeep outbound lists organized, current, and prioritizedIdentify additional opportunities inside ServiceTitan that should be workedOffice Operations SupportHelp ensure dispatchers and CSRs are following lead management and follow-up processesMonitor open leads and identify when opportunities are not being workedHelp keep the office team aligned on follow-up expectations and lead handlingCommunicate issues or gaps to leadership when processes break downLead by ExampleDrive outbound execution by exampleJump in and dial when:call activity is lowproposal follow-up is neededschedules need to be filledHelp keep technician schedules full, especially during slower periodsSupport HVAC and plumbing cross-sell opportunities as programs expandRole ScopeThis is a lead execution role with ownership over outbound follow-up, lead recovery, and CRM organization. While this is not a formal management role (no hiring, firing, or disciplinary responsibilities), you will play an important part in helping keep the office team aligned and accountable on lead management and customer follow-up. You will work closely with the Operations Manager and leadership team to ensure opportunities are being worked and technician schedules remain full.You'll Be a Great Fit If YouHave experience in HVAC, plumbing, or home services (strongly preferred)Are comfortable making high-volume outbound calls and textsAre organized and do not let follow-ups slip through the cracksTake ownership and follow through without needing to be chasedAre confident jumping in to help when opportunities need immediate attentionCan influence peers and lead by example without needing a formal titleHave CRM experience (ServiceTitan experience is a plus)What We OfferMonday–Friday in-office scheduleClear expectations and ownershipLeadership visibility and real impactOpportunity to grow as our plumbing division expandsA team that values accountability, follow-through, and resultsBenefits401(k) with company matchPaid time off (holidays, vacation, sick, birthday, anniversary)100% employer-paid medical insuranceVision insuranceOn-site gym and shower accessEmployee discounts (including mortgage perks)Compensation: $65,000.00 - $85,000.00 per year
Inside Sales and Customer Operations Coordinator HVAC/PLUMBING in san diego at Unknown Company
This position is listed as full time and onsite.