Inside Sales & Appointment Specialist

Inside Sales & Appointment SpecialistJoyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships.

At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.Turn homeowner interest into real opportunities. Joyce is looking for a confident, energetic Inside Sales & Appointment Specialist to connect with warm leads, build excitement, answer questions, and schedule qualified appointments for our In-Home Sales team.If you thrive on conversation, enjoy chasing goals, and want your performance to directly impact your earnings, this could be a great fit. You will keep our sales pipeline moving while creating a strong first impression with every homeowner.Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PMWeekend availability is required.

All team members must work at least one weekend day per week.Your results drive your earnings through an hourly base rate plus commission and performance incentives.Compensation Includes:$17 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $18 per hour for the 1:00 PM - 9:00 PM shift, including a $1 per hour shift differentialCommission and performance bonuses based on appointments set and lead qualityTotal earning potential of $25–$30 per hour or more, based on performanceConnect daily with warm leads who have already requested informationBring energy and confidence to every customer conversationBuild excitement around the value of Joyce products and servicesAsk the right questions to understand needs and identify strong opportunitiesTurn strong conversations into quality in-home consultation appointmentsKeep the momentum going with timely confirmation and follow-upHandle inbound calls and customer inquiries with confidence and accuracyAccurately document call activity and outcomes in internal systemsMeet or exceed daily and weekly activity and appointment-setting goalsPrevious experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)Strong verbal communication and active listening skillsA confident, outgoing personality and the energy to initiate conversationsA competitive, goal-oriented mindset and excitement about earning commissionReliable transportation to and from workAvailability for one of the listed shifts and at least one weekend day per weekAbility to stay motivated in a fast-paced environmentHealth, Dental, and Vision Insurance401(k) with a 25% uncapped company matchEmployee discounts on home improvement servicesEmployee Referral Bonus ProgramOver 71 years of proven success as a third-generation, family-owned and operated companyWarm leads provided so you can build momentum right awayHigh-quality, American-made productsStrong marketing support and brand recognitionAn upbeat team where strong performance is recognized and celebrated