Position Title: Inside Sales Account Specialist Sales / Modern Ice Equipment & Supply Reports To: Sales Operations Manager in CSG Employment Status: Full-Time Schedule: Monday–Friday, 8:00 a.m.–On-Site The Inside Sales Account Specialist is responsible for proactively growing and managing a client portfolio across an assigned region. This role partners closely with Outside Sales, educates customers on products and solutions, supports order processes, and delivers high-quality, relationship-focused service. Products and services include capital equipment and consumables for the ice industry. Ideal candidates are positive, driven, relationship-focused, and genuinely excited to help clients succeed while contributing to business growth through proactive account development and back selling.
Partner closely with the Outside Sales team to exceed customer expectations Educate customers on product features, benefits, and related solutions; Support order entry, tracking, and client transition to the Ecommerce platform field shipment and warranty issues and escalate to the Customer Advocate Group as needed Manage time and priorities to achieve service level and customer satisfaction goals Deliver memorable, people-focused service at every interaction 3 years of account management or inside sales experience (B2B preferred)
Strong interpersonal skills, emotional intelligence, and customer-first mindset
Comfort with Microsoft Office Suite and CRM platforms
Manufacturing or industrial supply experience a plus
Bilingual (English/Spanish) a plus!
Ability to communicate effectively by telephone and email
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Inside Sales Account Specialist in cincinnati at Unknown Company
This position is listed as full time and onsite.