Inside Claims Representative I

Inside Claims Representative I

Under close supervision, handles liability and property claims within designated authority. Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations, and procedures. Work location: This is a remote, work-from-home position. Candidates located within proximity to ERIE's Raleigh Branch Office are preferred. Schedule: The primary schedule is 8:00 a.m. – 4:30 p.m., Monday through Friday, Eastern Time. Rotating weekday evening and Saturday shifts are required based on business and service-level needs. Schedule is subject to change based on business needs. Licensing: The selected candidate must obtain all required state licensing within 45 days of employment. Remote work requirements: Employees working remotely must have access to internet service with minimum speeds of 50 Mbps download and 10 Mbps upload.

Duties and Responsibilities:

• Investigate and adjudicate claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verify coverage, establish and maintain reserves, secure recorded statements, draft and process correspondence, reports and records.
• Obtain additional information as required to determine liability.
• Document claim files and facilitate processing of claims in collaboration with other departments.
• Assign outside experts when necessary to assist in investigation and in support of potential recovery.

Qualifications:

Minimum Educational and Experience Requirements: High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required. Bachelor's or Associate's degree preferred. Designations and/or Licenses: Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred. Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.