Application Business Analyst for InnovaccernOffshore/RemotenJob SummarynThe Application Business Analyst provides quality implementations, upgrades,nand support applications. This position performs needs assessments and impactnanalyses and understands the business and the processes of application areas.nThe Analyst leads new installations and system optimization and provides on-ngoing troubleshooting.nDuties & Responsibilitiesn• Incident, Change and Requests Management - Follows organizationalnpractices for incident, change and requests management.n• Process Documentation - Documents and builds workflow, standards, andnbusiness processes to facilitate knowledge sharing within and across teams.n• Vendor Collaboration - Works with vendors in implementing, upgrading,nsupporting and troubleshooting applications.n• Business User Discussions Facilitations - Facilitates business user discussions tonidentify the requirements for applications’ functionality and workflow.n• Training & Education - Acts as an applications expert to assist with thencreation of training programs.n• Application Design, Configuration & Support - Designs, configures, andnsupports applications based on standards and guidelines.n• Project Management - Manages projects that do not require projectnmanagement office (PMO) oversight.n• System Subject Matter Expert - Represent the knowledge area as a subjectnmatter expert and identify downstream impacts as familiarity with thencompany systems and business processes increase.n• System Enhancement Identification - Research, analyze, and presentninformation to stakeholders and provides input regarding potential systemnenhancement needs.n1n• Application & Workflow Test Development - Performs testing for applicationsnand workflow and reports results to stakeholders.nRequirements & Qualificationsn• Relevant experience with marketing and/or customer service applicationnadministration.n• Prefer experience with AI agents and chatbots.n• Epic Cadence certification is a plus.nEvaluation Criterian• Data-driven and detail-oriented mindset.n• Strong communication and stakeholder engagement skills.n• Ability to manage multiple priorities and deliver quality results on time.n• Proactive in identifying data issues and proposing improvement solutions.n• Passion for transforming data into meaningful insights that drive businessnperformance.nPhysical Work Essentials: NAnPlease send your resume and salary requirements Systems, Inc. is an equal opportunity employer, which prohibitsndiscrimination and harassment of any type and affords equal employmentnopportunities to employees and applicants without regard to race, color,nreligion, sex, sexual orientation, gender identity or expression, pregnancy, age,nnational origin, disability status, genetic information, protected veteran status, ornany other characteristic protected by law.n2
Innovacer Analyst in concord at Unknown Company
This position is listed as full time and able to be worked remotely.