Infrastructure Systems Engineer

Job TitlePay Grade: 831 (Actual salary based on experience) Work Days: 226PRIMARY PURPOSE: This position works with cross-functional teams to plan and implement new technology solutions to solve complex business problems. Responsible for installing, configuring, optimizing, and maintaining all server hardware, software, storage, and virtualization operations.QualificationsEducation/Certification: Bachelor's degree in a technical field preferred Relevant certifications are a plusExperience: Five years of experience in a Systems Administrator/Engineer role supporting complex environments Five years of experience supporting VMware virtualization technologiesSpecial Knowledge/Skills: Demonstrated knowledge and experience configuring, implementing, and maintaining server and storage operations in a converged/hyper-converged virtualized environment. Extensive knowledge and experience with Windows Server administration and support Extensive knowledge and experience with Active Directory administration and support Extensive knowledge and experience with server virtualization, VMware preferred Knowledge and experience with enterprise storage (SAN) administration and support Knowledge and experience maintaining and supporting backup and recovery systems Knowledge and experience with Microsoft 365 administration and support Knowledge and experience with Google Workspace administration and support Excellent interpersonal, verbal, and written communication skills Ability to develop and maintain effective working relationships Ability to handle multiple and changing priorities efficiently and effectivelyMajor Duties and ResponsibilitiesPlan, configure, implement, and support the enterprise server infrastructure in accordance with strategic plans while ensuring systems are optimized for performance and designed for high availability, redundancy, and failover. Administer virtual servers and applications including server provisioning, resource allocation, optimization, configuration, maintenance, and support. Administer the storage area network (SAN) environment including configuration, provisioning, performance analysis, and optimization. Plan and implement procedures to ensure that backups of all systems are performed on a regular basis.

Restore data as needed. Manage and support Active Directory/Entra ID services and supporting infrastructure including design, identity and access management, permissions, file and print, groups, and container structures. Plan, implement, and support as needed, new server/storage systems, applications, and hardware including upgrades, firmware updates, maintenance fixes, and patches. Assist with Azure solution migrations and management. Administer and support the Microsoft 365 and Google Workspace environments. Supports integrated ITIL processes with Incident, Change, and Problem management.

Develops plans to resolve problems and prevent them from recurring; maintain service levels in accordance with SLAs. Ensures all system changes are well communicated, coordinated, and documented. Adhere to policies, procedures, and best practices to ensure standardization, performance, and secure solutions. Continuously improve operations by conducting systems analysis and recommending changes. Maintain up-to-date documentation, including diagrams on all server and storage systems, services, and connectivity. Practices asset management and maintains updated component inventories, related documentation, and technical specifications.

Maintain knowledge of virtualization, server, and storage technologies, methodologies, and standards. Acquire and effectively apply new technical skills as driven by business need and/or technology advancements. Demonstrates a strong customer service orientation and a desire to help others. Establishes and maintains a high level of customer trust and confidence in the team's knowledge of and concern for educational and business needs. Follow all rules, regulations, and policies of Plano ISD Follow attendance policy as assigned by supervisor Perform special projects, after-hours support and upgrades, and other duties as assignedWorking ConditionsMental Demands: Ability to communicate effectively (verbal and written) Interpret policy, procedures, and data; coordinate district functions Maintain emotional control under stress Physical Demands/Environmental Factors: Frequent districtwide travel; occasional prolonged and irregular hours Work with frequent interruptions Frequentstanding, stooping, bending, kneeling, pushing and pulling Prolonged use of computer and repetitive hand motion Occasional lifting up to 50 pounds.