Providing remote technical support, the full-time Infrastructure Support Specialist will troubleshoot and resolve hardware, software, and connectivity issues for customer environments in the automotive and retail sectors. Key responsibilities Deliver high-quality remote technical support with a focus on customer service and timely issue resolution Diagnose and coordinate the resolution of hardware, peripheral, software, and connectivity issues across customer environments Collaborate with customers, vendors, and internal teams to resolve complex infrastructure and connectivity challenges Required qualifications Minimum of two years' experience in customer-facing technical support or infrastructure support roles Experience troubleshooting hardware and network connectivity issues in a remote support environment Working knowledge of Windows operating systems and basic client/server technologies Understanding of networking fundamentals, including TCP/IP and VPN connectivity Strong analytical skills to diagnose and resolve complex technical issues