Leading the monitoring, troubleshooting, and resolution of infrastructure incidents, the fully remote Infrastructure Solutions Engineer - Sr Consultant I will drive rapid response to system alerts, ensuring the reliability and performance of critical infrastructure while collaborating with Digital Product Teams to optimize service delivery. Key Responsibilities Proactively monitor and respond to alerts across multiple technology stacks, achieving strong MTTA and MTTR metrics Evaluate and improve Standard Operating Procedures while identifying opportunities for process enhancement and automation Provide Level 2 support for enterprise infrastructure systems, executing incident remediation strategies and conducting post-incident reviews Required Qualifications 3+ years of experience in technical operations, IT support, or system administration Intermediate knowledge of enterprise systems including Storage SAN, NAS, and UNIX/Linux environments Strong understanding of incident management processes and service delivery optimization Demonstrated ability to troubleshoot complex technical challenges Proficient in using monitoring tools such as Datadog and Azure Data Explorer
Infrastructure Solutions Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.