Infrastructure Operations EngineerThe Infrastructure Operations Engineer is an integral part of Latham's Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the firm's global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes. This role will be located in our Las Vegas office.
Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.Responsibilities & QualificationsOther key responsibilities include:Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysisMonitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruptionSupporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelinesMaintaining accurate and up?to?date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagramsProtecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retainsWe'd love to hear from you if you:Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworksPossess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problemsExhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firmAnd have:ITIL FoundationBachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor's degreeMicrosoft Certification or equivalent experience, preferablyVMWare Certification (VCP) or equivalent experience, preferablyA minimum of seven (7) years' progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial servicesA minimum of five (5) years' experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshootingA minimum of five (5) years' experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferablyA minimum of five (5) years' experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group PoliciesA minimum of five (5) years' experience of installing, maintaining, and supporting high availability systems using VMwareExperience with VMWare NSX, vSAN and other vSphere supporting technologiesA minimum of five (5) years' experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systemsBenefits & Additional InformationSuccessful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:Healthcare, life and disability insuranceA generous 401k planAt least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenureWell-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)Professional development programsEmployee discountsAffinity groups, networks, and coalitions for lawyers and staffLatham & Watkins is an equal opportunity employer.
The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.Pay Range: USD $145,000.00 - USD $160,000.00 /Yr.