Infrastructure Engineer 3 – File Transfer Support (FTOS)Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per WeekShift DetailsSchedule Options: Standard 8-hour shiftsShift Timing: Monday – FridayOn-call requirement: YesFTOS / File Transfer Support RoleExperience with Axway and Connect:Direct (NDM) required Focus on production support and operations The Infrastructure Engineer 3 – FTOS is responsible for supporting file transfer and infrastructure systems, ensuring system stability, performance, and reliability in a production environment.Key ResponsibilitiesPlatform Support Support Axway and Connect:Direct systemsMonitor file transfers and job executionsIncident Management Troubleshoot issues and resolve incidentsPerform root cause analysisOperations Support Monitor alerts and queuesSupport batch processing systemsCompliance Follow operational policies and proceduresParticipate in risk and control processesDocumentation Maintain documentation and runbooksMust-Have Qualifications3–5 years of Infrastructure / Operations experienceExperience with Axway (Required)Experience with Connect:Direct / NDM (Required)Basic troubleshooting and production support skillsPreferred QualificationsExperience with monitoring toolsServiceNow experienceEnterprise environment experienceCore CompetenciesOperations supportTroubleshootingMonitoringCommunicationWork EnvironmentProduction support environmentHybrid work modelAdditional RequirementsMust be eligible to work in the USOn-call flexibility