Infrastructure Client Engagement Leader

We are seeking Infrastructure Client Engagement Leaders to own and grow strategic client accounts within a large-scale technology delivery environment.

This is not a Technical Manager, Technical Project Manager, Technical Program Manager, or basic Delivery Manager role . The position requires a senior leader who can combine infrastructure delivery expertise, end-to-end account ownership, client relationship management, commercial accountability, and business growth .

The successful candidate will use strong delivery performance, technical thought leadership, operational excellence, and strategic relationship management to build client trust, identify transformation opportunities, and expand the account .

The role carries responsibility for account delivery, financial/P&L management, commercial governance, service quality, executive stakeholder engagement, and growth .

Key Responsibilities

• Own the end-to-end delivery and operations of strategic infrastructure accounts, including financial and commercial performance.
• Manage and govern P&L, budgets, margins, revenue, forecasts, resource utilization, and commercial commitments .
• Lead large-scale infrastructure production support and operations teams, ensuring service stability, quality, and SLA adherence.
• Provide strategic oversight across infrastructure domains including cloud, networking, middleware, cybersecurity, automation, end-user/infrastructure services, and emerging technologies such as AI .
• Lead global delivery organizations and manage large, distributed teams across onsite and offshore locations.
• Build and maintain trusted relationships with C-suite, CIO/CTO organizations, senior technology executives, and other key client stakeholders .
• Act as a senior escalation point for critical service issues and customer concerns, driving resolution and restoring client confidence.
• Identify opportunities to expand existing accounts , including new services, transformation initiatives, technology modernization, and additional delivery scope.
• Partner with sales, solutioning, and delivery teams to develop and convert account growth and business development opportunities .
• Translate customer business and technology challenges into strategic infrastructure solutions and transformation roadmaps.
• Drive service improvement, automation, standardization, and operational excellence initiatives that improve cost, quality, productivity, resiliency, and customer experience .
• Establish and maintain strong service delivery governance , including KPIs, SLAs, operational reviews, financial reviews, risk management, and continuous improvement.
• Provide thought leadership on infrastructure modernization and transformation while maintaining strong execution and operational discipline.
• Lead, mentor, and develop senior delivery leaders and large infrastructure teams.
• Ensure delivery practices align with relevant ITIL, security, compliance, regulatory, and industry standards , particularly within banking and financial services environments.

Required Qualifications & Experience

• Significant experience in Infrastructure Account Delivery / Client Engagement / Account Management leadership within a large technology services or systems integration organization.
• Strong technical background in enterprise infrastructure delivery and operations .
• Demonstrated ownership of large, complex infrastructure accounts from an operational, financial, commercial, and client relationship perspective.
• Proven experience managing P&L and/or significant commercial responsibilities , including revenue, margins, budgets, forecasting, and resource planning.
• Previous leadership of large delivery organizations, ideally 50+ resources , including onsite and offshore/global teams.
• Strong experience managing end-to-end account operations and service delivery rather than individual projects or programs.
• Demonstrated success in account expansion, revenue growth, cross-selling, upselling, or transformation-led business development within existing customers.
• Strong knowledge of infrastructure domains such as:
• Networking
• Middleware
• Infrastructure Operations
• Cybersecurity
• Automation
• DevOps
• AI / Emerging Technologies
• Strong understanding of service delivery governance, operational excellence, ITIL/service management, and continuous improvement .
• Experience working with large-scale enterprise customers and complex technology environments.
• Excellent executive communication, presentation, negotiation, and stakeholder-management skills.
• Ability to engage effectively with senior client executives and influence strategic technology decisions.
• Demonstrated ability to provide technical thought leadership and strategic transformation guidance while maintaining strong execution.
• Strong analytical, problem-solving, and decision-making capabilities.
• Banking / Financial Services domain experience is required or strongly preferred.

Preferred Skills

• Experience with major cloud platforms such as AWS, Azure, or Google Cloud .
• Experience with middleware platforms and enterprise integration technologies.
• Knowledge of infrastructure automation and orchestration tools.
• Understanding of cybersecurity, risk, compliance, and resilience requirements within financial services.
• Familiarity with DevOps practices and tools.
• Experience leading infrastructure modernization or digital transformation programs.
• ITIL, PMP, or relevant infrastructure/service management certifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.