High Level Policy Msp OwnerLocation: Plano, TXDuration: 6 monthsSkill ID: Competencies: 10+ years experience, 18 years total experienceProgram Management Role Description:18 Yrs of total experience with CPG Program Management skills with the multi-site global deployment Development of MES solutionsHands-on MES experience (Pref. GE Proficy MES) with SQL, Historian, OPC, OT ERP integrationsProven global customer-facing ownership executive updates steering committees, contract SOW governance, benefit realizationStrong command of customer KPI frameworks (OEE, schedule adherence, MTTR) and delivery metrics (SLA, Defects, CSAT)Program execution using Water Fall, Agile SAFe stage gate, Azure DevOps, and DevOps CICD conceptsSolid understanding of Manufacturing Operations Management with shop floor systems integration with MESPlan and track budgets, SOWs, invoices, and change orders resource utilization trackingAct as Single point of contact for the customer for the overall engagementRun weekly/Monthly Governance RAG status, KPI performance, risks/issues/decisions (RAID), benefits trackingCreate and maintain Program Charter, Operating Model, RACI, and Governance CalendarDefine, baseline, and track customer KPIs and TCS delivery strategy metricsTCS Delivery Strategy SLA compliance, defects leakage, MTTRMTBF, schedule effort variance, utilization, attrition, automation benefits, Mfg.