Application Support Engineer – EmpyreanLocation: Stamford, CT/RemoteDuration: 6 monthsProvide technical support and maintenance for the Empyrean applicationEnsure system stability, availability, and optimal performanceHandle application incidents, service requests, and problem managementWork closely with business users to understand functional issuesSupport system integrations with other enterprise applicationsParticipate in application upgrades, patches, and migrationsCollaborate with development and infrastructure teamsMonitor application performance and identify improvement areasMaintain documentation and knowledge base for support processesEnsure adherence to SLA and service delivery standardsSupport cloud migration and modernization initiativesContribute to continuous improvement of application support processesTroubleshoot application issues and perform root cause analysisImplement fixes, enhancements, and configuration changesAssist users with system usage, data issues, and reporting needsValidate and reconcile data across integrated systemsSupport batch jobs, interfaces, and data workflowsCoordinate with technical teams for issue resolutionParticipate in release management and deployment activitiesDocument technical configurations and support proceduresEnsure system security, access control, and complianceMonitor logs, alerts, and system health metricsProvide timely updates and communication on incidentsSupport testing during upgrades and migration activitiesApplication support and incident managementRoot cause analysis and troubleshootingSystem integration and data reconciliationApplication migration and cloud supportPerformance monitoring and optimizationSQL and data analysisDocumentation and knowledge managementRelease and deployment supportStakeholder communicationSLA management and service deliveryRisk identification and mitigationContinuous improvement mindsetExperience Required: 6-8 years or above