Information Technology Support Technician

IT Support Technician – Multi-Site

Newark, NJ Area

Full-Time | On-Site / Multi-Site

$28–$35/hour + Benefits + Mileage/Vehicle Allowance | OT Eligible

About the Opportunity

We are seeking an experienced IT Support Technician to provide hands-on technical support across multiple locations within a fast-paced logistics and transportation environment.

This is not a traditional corporate help desk role. You’ll be supporting technology that directly impacts day-to-day trucking, warehouse, and logistics operations, working with both office and operational teams.

The ideal candidate is hands-on, proactive, comfortable working independently, and able to communicate effectively with employees at all levels.

Previous professional IT support experience within logistics, trucking, transportation, freight, warehousing, distribution, manufacturing, or fulfillment is REQUIRED.

What You’ll Do

• Provide Tier 1 and Tier 2 IT support across multiple locations
• Troubleshoot Windows 10/11 desktops, laptops, tablets, mobile devices, and peripherals
• Support Microsoft 365 and Active Directory
• Install, configure, and troubleshoot computer hardware and software
• Support network, label, and thermal printers
• Troubleshoot barcode scanners, handheld devices, and related operational equipment
• Install, replace, and troubleshoot wireless access points
• Troubleshoot basic networking issues, including TCP/IP, DNS, DHCP, Wi-Fi, and connectivity
• Assist with workstation moves, equipment changes, printer installations, and basic cabling
• Handle new-hire setups, transfers, terminations, and equipment deployments
• Provide first-line support for transportation, freight, dispatch, and other business applications
• Maintain ticket notes, asset records, and technical documentation
• Travel between company locations as needed

What We’re Looking For

• 2+ years of hands-on IT support, desktop support, help desk, or field IT experience
• IT support experience within logistics, trucking, transportation, warehousing, distribution, freight, manufacturing, or fulfillment — STRICTLY REQUIRED
• Strong Windows 10/11, Microsoft 365, and Active Directory experience
• Solid hardware and networking troubleshooting skills
• Experience supporting printers and operational equipment
• Working knowledge of TCP/IP, DNS, DHCP, and Wi-Fi
• Strong communication and problem-solving skills
• Ability to work independently and take ownership of issues
• Valid driver’s license and reliable transportation
• Comfortable working in warehouse, trucking, and operational environments

Preferred Experience

Experience with Zebra/Honeywell/Intermec equipment, thermal printers, RF/barcode scanners, wireless access points, UniFi/Meraki, network cabling, and TMS/dispatch applications is highly desirable.

Why This Opportunity?

This is a hands-on role for someone who wants to do more than sit behind a desk and work tickets. You’ll have exposure to different technologies, locations, operational teams, and IT projects while continuing to build your technical skill set.

We’re looking for someone who is hungry, proactive, and wants to grow.

Please note: Logistics/transportation IT experience is required.

Equal Opportunity Employer. Qualified applicants will be considered without regard to legally protected characteristics. Reasonable accommodations are available for qualified individuals with disabilities.