Job Description
Job Description
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
* Responding to incoming calls and emails from distributors in a timely and professional manner
* Troubleshooting technical issues and providing technical support to distributors
* Escalating complex issues to senior team members when necessary
* Utilizing Freshservice to track, document, and resolve issues
* Maintaining accurate records of customer interactions and transactions
* Identifying and escalating trends and patterns in customer issues to improve processes
* Providing exceptional customer service and ensuring customer satisfaction
* Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
* Bachelor's degree in a related field or an Associate's degree with relevant work experience
* Exceptional customer service and communication skills
* Ability to troubleshoot technical issues and provide technical support
* Familiarity with ticketing systems and chat queues
* Ability to learn and adapt to new technologies and software quickly
* Certifications such as A+, Network+, and Security+ are helpful but not required
* Ability to complete 6 weeks of training
* Ability to work independently and as part of a team
* Ability to multitask and prioritize in a fast-paced environment
Job Description
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
* Responding to incoming calls and emails from distributors in a timely and professional manner
* Troubleshooting technical issues and providing technical support to distributors
* Escalating complex issues to senior team members when necessary
* Utilizing Freshservice to track, document, and resolve issues
* Maintaining accurate records of customer interactions and transactions
* Identifying and escalating trends and patterns in customer issues to improve processes
* Providing exceptional customer service and ensuring customer satisfaction
* Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
* Bachelor's degree in a related field or an Associate's degree with relevant work experience
* Exceptional customer service and communication skills
* Ability to troubleshoot technical issues and provide technical support
* Familiarity with ticketing systems and chat queues
* Ability to learn and adapt to new technologies and software quickly
* Certifications such as A+, Network+, and Security+ are helpful but not required
* Ability to complete 6 weeks of training
* Ability to work independently and as part of a team
* Ability to multitask and prioritize in a fast-paced environment
Information Technology Support Specialist in waco at Unknown Company
This position is listed as full time and onsite.