Information Technology Support Specialist

JOB SUMMARY

Veridian Healthcare is hiring an IT Support Specialist to work on-site at our Gurnee office. This hands-on role keeps day-to-day technology running smoothly for office staff — desktops and laptops, the local network, printers, and other peripherals. The ideal candidate is a practical problem-solver who enjoys helping people, communicates clearly with non-technical staff, and can work independently supporting an office IT environment.

KEY RESPONSIBILITIES

Provide first-line support for desktops, laptops, and mobile devices: setup, troubleshooting, OS/software updates, and hardware repairs

Maintain and troubleshoot the office network (LAN/Wi-Fi), including switches, routers, and cabling

Install, maintain, and resolve issues with printers, scanners, and other office peripherals

Set up and manage user accounts, permissions, email, and workstation imaging

Monitor backups, antivirus/endpoint protection, and apply security patches and updates

Respond to and resolve help desk tickets in a timely manner, documenting issues and resolutions

Identify recurring or manual IT tasks and recommend or build automation/scripted solutions to reduce repetitive work and improve reliability

Coordinate with external vendors (ISP, hardware/software vendors, managed service providers) on repairs, replacements, and escalations

Support conference room and video conferencing equipment

Handle IT onboarding/offboarding for employees, including hardware setup and account provisioning/deprovisioning

Maintain an inventory of IT equipment and supplies

Follow company IT policies and healthcare data security/privacy requirements (e.g., HIPAA)

Escalate complex issues to corporate IT or network teams as needed

CROSS-FUNCTIONAL PROBLEM SOLVING

• Troubleshoot operational, system, and process issues impacting customers and warehouse operations (e.g., fulfillment)

• Lead and/or support the development of key EDI initiatives

Lead root-cause analysis and corrective action efforts for internal applications and hardware

Ensure process changes are sustainable and measurable

CHANGE MANAGEMENT & TRAINING

Train users on new business processes and technology tools

Document procedures and best practices

Help departments adapt to new systems, reporting structures, and operating models

Promote a culture of continuous improvement and accountability

QUALIFICATIONS & REQUIREMENTS

High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred

2+ years of hands-on experience in an IT support or help desk role

Working knowledge of Windows desktop OS, Microsoft 365, and basic Active Directory administration

Experience troubleshooting LAN/Wi-Fi networks, printers, and common office peripherals

Familiarity with basic networking concepts (IP addressing, DHCP, DNS, VPN)

Strong troubleshooting, communication, and customer service skills

Must be able to pass a background check, consistent with healthcare industry requirements

PREFERRED QUALIFICATIONS

CompTIA A+, Network+, or similar certification

Experience supporting IT in a healthcare or other regulated environment, with familiarity with HIPAA requirements

Experience with help desk ticketing systems (e.g., ServiceNow, Freshservice)

Experience writing scripts (e.g., PowerShell, Python, or similar) to automate routine IT tasks

Exposure to mobile device management (MDM) and basic server or cloud administration

WORK ENVIRONMENT & SCHEDULE

• This is a full-time, on-site position based at our Gurnee, IL office (not remote or hybrid). Standard hours are Monday through Friday during business hours, with occasional flexibility needed for after-hours maintenance or urgent issues. The role works primarily in an office environment and includes periodic bending, lifting, and moving around the office to install or service equipment.