Position Summary: Our partner is a rapidly expanding B2B production company that delivers over one million custom marketing orders each year. Their operation runs on tightly integrated technology where uptime is critical, and onsite expertise is essential to keeping production moving without interruption. To strengthen that foundation, they are adding an IT Support Engineer who will serve as the primary technical owner on the production floor. In this role, you will be the onsite Windows and hardware expert within a loud, high-throughput environment, troubleshooting everything from domain join and Group Policy issues to endpoint connectivity challenges and device failures. BS in Computer Science, Information Technology, Information Systems, or equivalent experience/field
~3+ years supporting Windows endpoints in environments where downtime mattered
~ Hands-on experience with domain-joined Windows devices in an on-prem or hybrid Active Directory environment
~ Direct experience troubleshooting Group Policy application failures beyond basic administration
~ Experience supporting hardware in a production, warehouse, manufacturing, or field environment
~ Working knowledge of endpoint networking concepts in real troubleshooting scenarios
~ Experience coordinating with third-party vendors to resolve Windows-based software or device issues
~ Experience documenting fixes clearly in ticketing systems and or knowledge bases
Windows 10
Windows 11
Organizational Unit management
Group Policy
Windows Event Viewer
Provide onsite support for Windows desktops and hardware across a production facility environment
Diagnose Group Policy processing problems, validate policy application, and resolve GPO failures
Investigate endpoint connectivity issues by isolating whether the root cause is Windows, network, or device related
Identify DHCP, DNS, and static IP conflict symptoms and drive fast resolution with the remote network team as needed
Support and troubleshoot production workstations, printers, scanners, and related endpoint devices on the floor
Partner with third party vendors when production software issues impact Windows machines, including log collection and reproduction steps
Validate vendor provided fixes and document what actually resolved the issue for future prevention
Operate independently onsite while collaborating closely with remote server, network, and security teams
Serve as the onsite “hands” for remote teams, performing physical checks, swaps, reboots, and confirmation steps during troubleshooting
Help prepare and build out a new nearby facility, including cabling, workstation setup, device rollout, and standard configurations
Support a production environment with multiple shifts, with rare after-hours response when offshore support cannot resolve a major incident
Maintain a calm, service-oriented approach while working directly with production supervisors, operators, and warehouse staff
~3+ years supporting Windows endpoints in environments where downtime mattered
~ Hands-on experience with domain-joined Windows devices in an on-prem or hybrid Active Directory environment
~ Direct experience troubleshooting Group Policy application failures beyond basic administration
~ Experience supporting hardware in a production, warehouse, manufacturing, or field environment
~ Working knowledge of endpoint networking concepts in real troubleshooting scenarios
~ Experience coordinating with third-party vendors to resolve Windows-based software or device issues
~ Experience documenting fixes clearly in ticketing systems and or knowledge bases
Windows 10
Windows 11
Organizational Unit management
Group Policy
Windows Event Viewer
Provide onsite support for Windows desktops and hardware across a production facility environment
Diagnose Group Policy processing problems, validate policy application, and resolve GPO failures
Investigate endpoint connectivity issues by isolating whether the root cause is Windows, network, or device related
Identify DHCP, DNS, and static IP conflict symptoms and drive fast resolution with the remote network team as needed
Support and troubleshoot production workstations, printers, scanners, and related endpoint devices on the floor
Partner with third party vendors when production software issues impact Windows machines, including log collection and reproduction steps
Validate vendor provided fixes and document what actually resolved the issue for future prevention
Operate independently onsite while collaborating closely with remote server, network, and security teams
Serve as the onsite “hands” for remote teams, performing physical checks, swaps, reboots, and confirmation steps during troubleshooting
Help prepare and build out a new nearby facility, including cabling, workstation setup, device rollout, and standard configurations
Support a production environment with multiple shifts, with rare after-hours response when offshore support cannot resolve a major incident
Maintain a calm, service-oriented approach while working directly with production supervisors, operators, and warehouse staff
Information Technology Support Engineer (Los Angeles County) in los angeles county at Unknown Company
This position is listed as full time and able to be worked remotely.