Information Technology Support Analyst

A leading professional services organization is seeking an IT Support Analyst to provide high-quality end-user support in a fast-paced environment. This role is ideal for someone with Help Desk, Desktop Support, or IT Support experience who enjoys troubleshooting technical issues, delivering excellent customer service, and utilizing AI and automation to improve support operations.

Responsibilities:

• Serve as the primary point of contact for IT support requests via phone, email, and ticketing system
• Troubleshoot hardware, software, Microsoft 365, connectivity, and end-user technology issues
• Document and manage tickets through resolution while providing timely user communication
• Support Windows, Microsoft 365, Outlook, Teams, SharePoint, Zoom, and conference room technology
• Assist with laptop/desktop deployments, software installations, printers, and peripheral devices
• Support remote access technologies including VPN and Citrix
• Utilize AI tools such as Microsoft Copilot and similar platforms to enhance support, documentation, and workflows
• Participate in technology rollouts, process improvements, and IT projects

Qualifications:

• 1+ years of IT Support, Help Desk, Desktop Support, or End User Support experience
• Strong customer service, communication, and troubleshooting skills
• Experience supporting Microsoft 365, Windows, Outlook, Teams, and related technologies
• Familiarity with ServiceNow or similar ticketing systems
• Exposure to Active Directory, Intune, SCCM, SharePoint, or endpoint management tools is a plus
• Interest in AI, automation, and improving support processes
• Ability to work onsite five days per week in Midtown Manhattan

Preferred Background:

• Experience supporting users within legal, financial services, accounting, consulting, insurance, or other professional services environments strongly preferred
• Experience providing white-glove support to business professionals and executives is a plus

This position offers the opportunity to support a professional user base while working with modern Microsoft technologies, AI-driven tools, and enterprise support operations.