Information Technology Support Administrator

Company Description CDC Foundation, Inc. is an independent nonprofit organization created by Congress to extend the impact of the Centers for Disease Control and Prevention (CDC) through public–private partnerships. The foundation collaborates with government agencies, businesses, and communities to support public health initiatives in the United States and globally. By funding and managing programs that address urgent and long-term health challenges, the organization helps strengthen health systems and responses to emerging threats. Prospective team members join a mission-driven environment focused on improving health outcomes and supporting evidence-based public health solutions.
Role Description This is a part-time remote role for an Information Technology Support Administrator. The person in this role provides day-to-day technical support to staff, responding to help desk tickets, resolving software and hardware issues, and assisting with access to organizational systems and tools. Responsibilities include diagnosing and troubleshooting user problems, coordinating with other IT stakeholders when escalations are required, and ensuring that systems and networks are operating reliably. The role also supports basic system and network administration tasks such as account management, permissions, updates, and routine maintenance in alignment with security and compliance requirements. The administrator documents solutions, maintains knowledge bases, and communicates clearly with non-technical users to support smooth remote operations.
Qualifications

• Strong troubleshooting and technical support skills, with the ability to diagnose and resolve user issues efficiently.
• Foundational knowledge of information technology concepts, including operating systems, software installation, and user account management.
• Experience with network administration tasks such as connectivity checks, basic configuration, and monitoring network performance.
• Background in system administration, including patching, updates, configuration, and maintaining secure and stable environments.
• Additional beneficial qualifications include familiarity with remote support tools, ticketing systems, and cybersecurity best practices.
• Effective communication and customer service skills, with the ability to explain technical issues in clear, accessible language.
• Ability to work independently in a remote setting, manage priorities, and collaborate with cross-functional teams.
• Relevant certification (e.g., CompTIA A+, Network+, or equivalent) or practical experience in IT support is preferred.