Information Technology Supervisor (Enterprise Architect)

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

This position will build strong partnerships with business stakeholders, understand complex operational challenges, and translate business requirements into scalable, secure, and maintainable technology solutions. This position provides strategic direction throughout the application lifecycle, including business analysis, solution architecture, development, integration, testing, deployment, and ongoing support. This position will lead a team of application developers and business analysts responsible for the City's Salesforce Customer Relationship Management (CRM) and Mendix Business Process Management (BPM) platforms, delivering innovative digital solutions that improve City operations and constituent services. This position will ensure applications align with enterprise architecture standards, cybersecurity requirements, governance practices, and the City's long-term digital strategy.

IDEAL CANDIDATE STATMENT

The ideal candidate will be an experienced technology leader with a strong combination of technical expertise, business acumen, and people leadership. The ideal candidate will foster collaboration across IT by working closely with Enterprise Applications, ERP, Document Management, GIS, Infrastructure, Cybersecurity, Data & Analytics, and Operations teams to deliver integrated enterprise solutions. The ideal candidate will be a strategic thinker, an effective communicator, and a leader who develops high-performing teams while delivering technology solutions that improve operational efficiency, enhance customer service, and support the City's strategic priorities.

Under direction, the Information Technology Supervisor supervises professional and technical staff involved with systems analysis, systems programming/systems administration, programming, customer support and/or computer operations work for a major unit of the Information Technology Office or a major department operation; prepares information technology studies and reports; assists in development and implementation of goals and policies; supervises and assists in preparation of budgets and equipment acquisition programs.

DISTINGUISHING CHARACTERISTICS

This is a supervisory-level classification populated with multiple incumbents. The Information Technology Supervisor’s duties are primarily administrative/supervisory in nature but also involve professional information technology work. Information Technology Supervisors interface with City officials, public/private agencies, outside consultants and others and may assist the Chief Information Officer by developing, proposing and implementing information technology solutions for a variety of issues. The classification of Information Technology Supervisor is distinguished from the next lower information technology classification by the incumbent’s full responsibility for supervising the activities of one or more units in the Information Technology Office or all aspects of a major department operation, and because oversight of staff by lower-level Information technology classifications is considered incidental duties. The Information Technology Supervisor is distinguished from the next higher classification of Information Technology Manager in that the latter describes a manager with broader responsibility for one or more large divisions who may also serve in the absence of the Chief Information Officer.

SUPERVISION RECEIVED AND EXERCISED

• General direction is provided by an Information Technology Manager, the Chief Information Officer, or a department head. Responsibilities include supervision of professional, technical and administrative staff.
• Supervises, trains, and evaluates professional and technical subordinates; provides technical advice and assistance to staff; selects and supervises the work of contractors.
• Supervises the development of plans and estimates for systems development and major enhancements of the City’s information technology systems; supervises and participates in the preparation of special information technology studies and reports.
• Assists in the development and implementation of goals, objectives, policies, and priorities for an information technology unit; assists in the preparation and administration of unit budget; supervises and participates in the preparation of equipment acquisition and improvement programs and budgets.
• Establish program and production goals, priorities and major work schedules in accordance with established policies.
• Coordinate resolution of complex and technical problems and system changes that affect the work of the unit.
• Confers others regarding project priorities and progress; participates in planning, progress and design review meetings; provides technical assistance to resolve barriers to completion; negotiates contractor claims.
• Reviews and approves programming, systems development and systems enhancement plans, work orders, consultant and related bills and purchase orders; prepares and monitors consultant agreements, reviews new and proposed laws, regulations, codes, methods, materials and technique for application to projects; develops and implements procedures, standards and systems.
• Participates in committees and work groups; may lead or participate in planning or focus groups; may represent the department; prepares comprehensive technical and statistical reports; maintains a variety of records and technical data.
• Performs related or other duties as assigned.

Skill In:

• Problem solving utilizing limited resources.
• Use of computers, computer applications, and software, including computer-based research tools.
• Project planning and management techniques relating to the development, acquisition and installation of information technology.
• Budgeting.

Ability to:

• Manage, plan, assign, and supervise the work of a diverse staff in the accomplishment of multiple projects.
• Establish and maintain effective working relationships within various work groups.
• Manage multiple technical projects and adhere to deadlines.
• Use a variety of automated computer hardware and software systems.
• Communicate effectively, verbally and in writing.
• Exercise analytical skills in providing fact-based details to support ideas, recommendations, and analysis.
• Coordinate within own department and across departments to identify opportunities for shared use of information systems and technologies.

EXPERIENCE AND EDUCATION

Experience:

• Four years of progressively responsible experience in the fields of systems analysis, systems programming, network administration, application programming, customer support, computer operations or similar field in a multi-platform information systems environment, including at least one year as a project lead or team leader.

Education:

• A Bachelor's degree from an accredited college or university with a major in computer science, information systems, business information systems, business administration or a closely related field.

Substitutions:

• Additional qualifying experience may substitute for education on a year-for-year basis.
• Professional certification in one or more fields of information technology may substitute for one year of education or one year of experience.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.