Information Technology Specialist

Job Description: L1 Support Technician – Thin Client Deployment

Job Title: L1 Support Technician – Thin Client Deployment

Start Date: November 1, 2026

Contract Duration: 3 Months

Work Type: On-site / Field Support

Work Location: Lowa, USA | Omaha, USA

Travel Requirement: Regular travel between assigned sites

Mileage: Reimbursed as per company policy

Job Summary

We are seeking an L1 Support Technician – Thin Client Deployment to support a large-scale thin-client upgrade project across healthcare facilities in Nebraska and Iowa. The ideal candidate will be responsible for deploying, configuring, upgrading, and replacing thin-client devices while ensuring proper connectivity, accurate asset tracking, and minimal disruption to end users.

This is a hands-on, on-site role requiring technical troubleshooting skills, strong communication, and a willingness to travel between assigned locations.

Key Responsibilities

• Deploy, configure, upgrade, and replace thin-client devices across assigned healthcare facilities.
• Configure and manage thin clients using Wyse Management Suite (WMS) .
• Support Windows 10/11 environments and Windows 11 Persistent VDI connectivity.
• Troubleshoot thin-client hardware, peripherals, and basic network connectivity issues.
• Verify device functionality and ensure successful deployment at each site.
• Update device inventory, deployment status, and replacement records in ServiceNow Hardware Asset Management (HAM) or similar tools.
• Validate equipment against site inventory lists and document discrepancies or deployment exceptions.
• Coordinate with technical teams, project coordinators, and site contacts to complete deployments on schedule.
• Follow project procedures and maintain accurate deployment documentation.
• Travel between assigned sites as required to support project activities.

Required Skills and Qualifications

• Experience in L1 desktop support, IT support, or endpoint support.
• Knowledge of Windows desktop operating systems and endpoint troubleshooting.
• Understanding of thin-client deployment, Virtual Desktop Infrastructure (VDI), and hardware replacement.
• Basic networking knowledge, including TCP/IP, DHCP, DNS, and Ethernet.
• Experience with device configuration, deployment, inventory management, and technical documentation.
• Strong troubleshooting, communication, and coordination skills.
• Ability to work independently at client sites and collaborate with technical teams.
• Willingness to travel regularly between assigned locations.

Preferred Qualifications

• Hands-on experience with Dell Wyse thin clients and Wyse Management Suite (WMS) .
• Experience with ServiceNow Hardware Asset Management (HAM) or similar asset management tools.
• Previous experience supporting healthcare IT environments.
• Experience with large-scale device refresh, migration, or deployment projects.
• Familiarity with Windows 11 Persistent VDI environments.

Work Requirements

• This is an on-site, field-based position.
• Regular travel between healthcare facilities in Nebraska and Iowa is required.
• Mileage expenses will be reimbursed as per company policy.
• The technician must be comfortable performing hands-on hardware deployment, troubleshooting, and inventory updates.