INFORMATION TECHNOLOGY SPECIALIST I (537194) — Enterprise Quality Assurance Specialist

Enterprise Quality Assurance SpecialistFranchise Tax Board$6,513.00 - $10,537.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.Final Filing Date: 11/13/2026Are you ready to work in a fast-paced, innovative environment where your technical expertise and testing skills directly contribute to the modernization of FTB's technology? The Enterprise Tax System Bureau (ETSB) within the Franchise Tax Board (FTB) is seeking an SDLC System Tester to support the testing and implementation of the Enterprise Tax System (ETS). As an SDLC System Tester, you will play a key role in delivering high-quality, reliable, and effective technology solutions. You will work across the System Development Life Cycle (SDLC), applying your analytical and technical skills to develop and execute testing strategies, identify and resolve defects, evaluate system changes, and collaborate with technical and business partners. Your work will help ensure that complex system changes meet business requirements and are successfully delivered to production.

Key Responsibilities Include:Quality Assurance and Testing: Develop and execute system test scripts and test cases. Identify, document, track, and troubleshoot issues and defects in collaboration with IT partners. Perform quality assurance activities to verify that system changes function as intended and are ready for implementation.Test Case Development and Analysis: Analyze business and technical requirements to develop comprehensive test scenarios and test cases. Translate complex requirements and system designs into actionable testing strategies and deliverables.Collaboration and Partnership: Work closely with IT partners, management, business stakeholders, developers, analysts, and other SDLC team members to identify and resolve issues and defects. Build effective working relationships that support the successful delivery and implementation of quality system changes.Decision-Making, Research, and Analysis: Research and analyze complex technical and business issues. Develop decision-making documents and recommendations to support informed decisions, address critical issues, identify opportunities for improvement, and develop cost-effective solutions.Time and Resource Management: Manage multiple assignments, projects, and competing priorities simultaneously. Organize and prioritize work effectively while meeting established deadlines in a dynamic environment where priorities and requirements may change.Software Engineering and Technical Expertise: Apply knowledge and experience in software engineering, system development, and information technology to support testing activities and enhance the organization's technical capabilities.Additional positions may become available.This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.Interviews will be conducted in person.This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.Job Code #: JC- Position #(s): -XXXWorking Title: Enterprise Quality Assurance SpecialistClassification: INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A $7,163.00 - $9,599.00 B $7,864.00 - $10,537.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.Number of Positions: MultipleWork Location: Sacramento CountyTelework: HybridJob Type: Permanent, Full TimeOur mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.Department Website: business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to . CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD .Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 11/13/2026Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:Address for Mailing Application PackagesYou may submit your application and any applicable or required documents to:Franchise Tax Board Classification and Hiring Unit Attn: Erik Kelsch /IT Workforce P.O. Box 550 Sacramento, CA Address for Drop-Off Application PackagesYou may drop off your application and any applicable or required documents at:Franchise Tax Board Classification and Hiring Unit Attn: Erik Kelsch / IT Workforce 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PMThe following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included