INFORMATION TECHNOLOGY SPECIALIST I (537124) — Client Support Desk Lead

Information Technology Specialist I ) — Client Support Desk LeadDepartment of Pesticide Regulation$6,513.00 - $10,537.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.Final Filing Date: 11/13/2026Job Code #: JC- Position #(s): Working Title: Client Support Desk LeadClassification: INFORMATION TECHNOLOGY SPECIALIST I# of Positions: 1Work Location: Sacramento CountyTelework: HybridJob Type: Permanent, Full TimeAppointment to this position is pending administrative approval.DPR is part of the California Environmental Protection Agency (CalEPA), and our vision is for pest management that is safe, effective, and sustainable for all Californians and our environment. Our core values include accountability, collaboration, continuous improvement, and integrity. We are innovative and passionate about the work we do.DPR values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect human health and the environment by fostering sustainable pest management and regulating pesticides. Join DPR to improve the lives of all Californians.In compliance with federal law, all hires will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

(Note: The Department of Pesticide Regulation does not sponsor visas.)DPR Recruitment Survey - Please click here to complete the survey.Department Website: Description and DutiesAre you interested in a meaningful and impactful career? Would you like to contribute to protecting people and the environment and accelerating a statewide transition to sustainable pest management? The Department of Pesticide Regulation (DPR) could be the place for you! The Department of Pesticide Regulation is seeking an energetic and motivated Information Technology Specialist I for our Information Technology Branch team. The Information Technology Specialist I (ITS I) will serve as the Lead for the Information Technology Branch (ITB) in the Client Support Desk (CSD) performing software and hardware technical support for computer deployment, image deployment, inventory and customer service needs. The ITS I will work closely with the Information Security Officer (ISO) and the Security team to monitor, re-mediate, and report on vulnerabilities to the department computer systems including patching on endpoint devices, utilizing Microsoft InTune and third-party patch application to configure, download, and deploy patches to resolve security vulnerabilities. Serves as a primary Project Manager for CSD related-projects.

Develops IT documentation in process and procedure for various technical documentations. As an analyst at the Specialist I level, troubleshoots the most complex hardware, software and networking errors, identifying the root cause and resolving problems or escalating to appropriate specialists. Provides expertise or guidance to technicians or entry level analysts on the CSD in resolving desktop hardware and software issues. The ITS I will participate in Information Technology projects as technical lead or team member. Provides project inputs in planning, or reporting documents as required. Acts as a Lead for the department's Audio and Video support including hardware and software. Utilizes ServiceNow ITSM application to manage and document customer support and systems administration request.

Provides primary coverage and support to the network and infrastructure teams, and works after hours to support system recovery, and maintenance or upgrade activities, as required. Strong written and verbal communication skills are required as well as a positive customer-service attitude.You will find additional information about the job in the Duty Statement.Working ConditionsPerformance of these duties requires the use of computers, infrastructure hardware, networks, databases, electronic mail (both internal and external), voicemail, and the Internet.May occasionally work evening or weekend hours in response to system outages/recovery, maintenance, or upgrade activities.Occasional statewide travel on short notice may be required to support regional office locations. Travel may require overnight stays, driving, and flying.Performance of the duties indicated for this position occasionally requires the ability to lift and carry equipment up to 50lbs.NOTE: This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position's designated headquarters location, as indicated on their duty statement, at their own expense.Beginning July 1st, 2026, it is anticipated this position will be office-centered and employees will be expected to report to the office at least four days per week.Minimum RequirementsYou will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY SPECIALIST IAdditional DocumentsJob Application Package ChecklistDuty StatementDesirable QualificationsFast learner, ability to pick up new concepts quickly.Experience maintaining various written and electronic materials.Experience in IT Security patching and remediation.Experience in Zoom and Microsoft Teams conference configuration and troubleshooting.Experience in writing and developing IT documentation for process and procedure.Experience developing dynamic data driven applications using Microsoft O365, ServiceNow ITSM, Remote Desktop, Microsoft InTune, Endpoint patching, Asset Management and Microsoft Operating Systems.Ability to communicate respectfully and with sensitivity.Critical Job Competencies :Leadership: Lead by example; communicate and inspire energy and enthusiasm for the work; respond to changing circumstances while remaining committed to the department's vision, mission, values, and goals; facilitate acceptance and implementation of change, even if ambivalent.Political Acumen: Identify the internal and external politics that impact the work of the organization; consider a broad range of internal and external factors (big picture) when solving problems and making decisions; in taking action, demonstrate an understanding and consideration of how it will impact stakeholders and affected areas in the organization.Communication: Facilitate open exchange of ideas and opinions; actively listen; effectively use email to communicate with customers and co-workers; make clear and convincing oral presentations to individuals or groups; inform, persuade, build consensus; select and use appropriate communication approach.Self-Motivation: Demonstrate a bias toward optimism and maintain sense of humor; view mistakes as opportunities for growth/positive learning experiences.Flexibility/Adaptability: Readily integrate changes midstream into work processes and outputs; demonstrate openness to new organizational structures, procedures, and technology; shift gears comfortably.Teamwork: Facilitate and maintain cooperative working relationships; work toward accomplishment of group goals; value and encourage the input and expertise of others; foster commitment, team spirit, pride, and trust.BenefitsBenefit information can be found on the CalHR website and the CalPERS website.Contact InformationThe Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.Department Website: Human Resources Contact: Jaclyn Stoneson Hiring Unit Contact: Sarah Kirschling direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact: EEO Office California Relay Service: (TTY), 1-800-