INFORMATION TECHNOLOGY SPECIALIST I (536422) — Service Support Specialist

Service Support SpecialistFranchise Tax Board$6,513.00 - $10,537.00 per MonthJob Code #: JC- Position #(s): -XXXWorking Title: Service Support SpecialistClassification: INFORMATION TECHNOLOGY SPECIALIST ISalary Range: $6,513.00 - $8,729.00 A $7,163.00 - $9,599.00 B $7,864.00 - $10,537.00 CNew to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.# of Positions: MultipleWork Location: Sacramento CountyTelework: HybridJob Type: Permanent, Full TimeFinal Filing Date: 11/5/2026This position may require occasional off hours support, you must be flexible to adapt to changing priorities and able to occasionally adjust work schedules to meet operational needs.The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission.This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.Interviews will be conducted in-person.This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.Department Website: applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at may submit your application and any applicable or required documents to:Franchise Tax Board Classification and Hiring Unit Attn: Timothy Huff / IT Workforce P.O. Box 550 Sacramento, CA You may drop off your application and any applicable or required documents at:Franchise Tax Board Classification and Hiring Unit Attn:Timothy Huff / IT Workforce 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PMThe following items are required to be submitted with your application.

Applicants who do not submit the required items timely may not be considered for this job:Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Other - REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers.

If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).Other - A cover letter is required and must be included.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.