Information Technology Program Support Specialist

Greater Philadelphia YMCA Employment OpportunityWe believe that great people build great communities.We are looking for a detail-oriented Program Support Specialist to support the operational success of YMCA programs across the Association. This role is responsible for maintaining program data, coordinating system updates, supporting new program launches, and ensuring the accuracy of information that powers registration, scheduling, and reporting for sports, aquatics, teams, leagues, and other program areas.Some rewards for joining our team:Free YMCA membership - access to all branches!Flexible work scheduleSweet discounts on child care and summer camp programsPlanning for your future? Ask us how we do it at the Y - it's awesome!What is needed for this job as our Program Support Specialist:Bachelor's degree or equivalent combination of education and experienceOne to three years of experience in business operations, business process analysis, data management, or a related fieldExperience working with databases, CRM systems, or enterprise software platformsStrong proficiency with Microsoft Excel and Microsoft OfficeAbility to manage multiple priorities while maintaining a high degree of accuracyExperience with Salesforce or similar CRM platforms preferredYMCA experience preferredThe responsibilities we will trust you with as our Program Support Specialist:Maintain and update program data, including courses, sessions, pricing, capacities, and schedules across YMCA systemsProcess program change requests accurately and efficiently to support branch operationsAudit program data and identify opportunities to improve data quality and consistencySupport the implementation of new programs, system updates, and operational improvements in collaboration with program, finance, and IT teamsUtilize Salesforce, Traction Rec, and related business systems to manage program information and validate dataRespond to internal support requests and provide timely assistance to YMCA staffDocument system processes and contribute to the development of standard operating proceduresProvide guidance and training to staff on program systems and standard business applicationsPursue ongoing learning to strengthen technical knowledge and system expertiseWhat you can expect:Support from an experienced Association Operations teamOpportunities to expand your technical and operational expertiseA collaborative environment focused on continuous improvement and innovationMeaningful work that helps deliver high-quality YMCA programs to communities across the AssociationYMCA is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to protected status.After reading this, if you're thinking "this is me," we want to meet you!Get the ball rolling with our quick, 3-minute online application.The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.