Role- IT Operations Engineer
Location- Issaquah, WA(Hybrid)
W2 Contract
Responsibilities:
- Act as the onsite senior escalation point for infrastructure and application incidents.
- Lead technical triage on P1/P2 bridges and coordinate with client platform and application teams.
- Manage cross-tower handoffs between ITOC, NOC and SOC.
- Drive problem management, RCA and recurring-issue elimination.
- Work with client teams on alert tuning, monitoring coverage and runbook improvements.
- Act as the onsite link between the client and the offshore ITOC team.
Required skills:
- Strong Windows/Linux, virtualization and cloud experience (GCP preferred;
Azure/AWS acceptable).
- Hands-on with Dynatrace, OpenText OBM, ServiceNow and PagerDuty.
- Strong incident, problem and change management.
- Excellent client-facing communication.
Preferred certifications: ITIL v4 Foundation, Dynatrace Associate/Professional, GCP Associate Cloud Engineer.
Information Technology Operations Engineer in issaquah at Unknown Company
This position is listed as contract and hybrid.