Information Technology Manager

Position Overview

We are seeking a hands-on IT Manager to lead and support all aspects of our technology environment. This role is ideal for a senior IT professional or technical lead ready to step into a management position. The successful candidate will manage a small IT team while remaining actively involved in day-to-day technical operations across infrastructure, networking, cybersecurity, systems administration, and end-user support.

This is not a role for someone who wants to manage from a distance. The IT Manager will be expected to troubleshoot issues, support users, lead projects, improve security, and serve as the primary technology leader for the organization.

Responsibilities

Leadership & IT Operations

• Lead, mentor, and develop a team of approximately 3 IT professionals.
• Establish IT priorities, service levels, and operational procedures.
• Act as the primary escalation point for technical issues.
• Manage relationships with technology vendors, consultants, and service providers.
• Develop and maintain IT policies, standards, and documentation.
• Assist with budgeting, technology planning, and strategic initiatives.

Infrastructure & Systems Administration

• Oversee Windows server environments and core infrastructure services.
• Manage Active Directory, Group Policy, Microsoft 365, and Entra ID.
• Administer virtualization platforms such as VMware or Hyper-V.
• Support storage, backup, disaster recovery, and business continuity solutions.
• Manage server patching, upgrades, and system performance.

Network Administration

• Maintain LAN/WAN infrastructure, switching, routing, and wireless networks.
• Support VPN connectivity and remote access solutions.
• Monitor network performance, capacity, and availability.
• Troubleshoot connectivity and performance issues across multiple locations.
• Work with firewalls, network security appliances, and internet service providers.

Cybersecurity

• Lead cybersecurity initiatives and security best practices across the company.
• Manage vulnerability remediation, endpoint protection, and security monitoring.
• Conduct risk assessments and implement security controls.
• Ensure compliance with company security policies and industry standards.
• Respond to security incidents and coordinate remediation efforts.

End User Support

• Provide hands-on desktop, laptop, mobile device, and application support when needed.
• Assist with onboarding, offboarding, and user account administration.
• Support printers, conference room technology, and business applications.
• Ensure high levels of customer service and timely issue resolution.

Projects & Continuous Improvement

• Lead infrastructure upgrades and technology modernization efforts.
• Evaluate emerging technologies and recommend improvements.
• Drive automation and operational efficiency initiatives.
• Manage implementation of new business systems and technology solutions.

Required Qualifications

• 7+ years of progressive IT experience supporting infrastructure, networking, and systems environments.
• Prior experience leading projects, mentoring staff, or serving as a technical lead.
• Strong hands-on experience with:
• Windows Server
• Active Directory
• Microsoft 365
• Entra ID (Azure AD)
• VMware and/or Hyper-V
• Network switching, routing, and wireless technologies
• Firewalls and cybersecurity tools
• Experience supporting both infrastructure and end-user environments.
• Strong troubleshooting and problem-solving skills.
• Ability to balance strategic responsibilities with hands-on technical work.
• Excellent communication and leadership skills.

Preferred Qualifications

• Previous IT management experience or readiness to move into a management role.
• Experience in a small or mid-sized business environment.
• Azure cloud administration experience.
• Security certifications such as Security+, CISSP, or CISM.
• Networking certifications such as CCNA or CCNP.
• Experience with disaster recovery and business continuity planning.

What We're Looking For

• A true "jack-of-all-trades" IT leader.
• Someone comfortable moving from executive discussions to helping a user with a printer issue.
• A hands-on technical expert who enjoys solving problems and leading by example.
• A collaborative leader who can build processes, improve security, and support business growth while remaining deeply involved in the technology environment.