Company Description Simply IT is a veteran-owned managed IT services provider headquartered in Ocala, Florida, serving small and mid-sized businesses across nine North Central Florida counties. Founded in 2020, the company delivers managed IT, cybersecurity, cloud solutions, business communications, AI for business, and digital marketing on a flat monthly fee with no long-term contracts. Simply IT specializes in compliance-aware IT for regulated industries, including medical, dental, accounting, and legal practices, while also supporting construction, veterinary, nonprofit, and other small businesses. The team combines Marine Corps–inspired discipline with transparent pricing and a local presence to deliver reliable technology services. Simply IT is committed to excellent customer experiences and takes pride in ensuring clients are satisfied with their results.
Role Description This is a full-time hybrid Information Technology Help Desk Support role based in Ocala, FL, with some work-from-home flexibility. The Help Desk Support professional will respond to incoming support requests, troubleshoot hardware, software, and network issues, and document resolutions in the ticketing system. Daily responsibilities include assisting end users with connectivity problems, account and access issues, and basic cybersecurity best practices, while escalating complex incidents to senior technical staff as needed. The role also involves setting up and configuring workstations, peripherals, and user accounts, monitoring system alerts, and supporting onsite client visits when required. The ideal candidate will deliver clear, courteous communication, maintain accurate records, and contribute to a positive customer experience for clients across multiple industries.
Qualifications
- Strong foundation in Information Technology, including familiarity with operating systems, hardware, and common business applications.
- Practical experience with Network Administration and basic Network Security concepts to support connectivity and secure access.
- Demonstrated Troubleshooting skills for diagnosing and resolving technical issues efficiently.
- Excellent Customer Service skills, with the ability to explain technical information in clear, accessible language.
- Ability to work in a hybrid environment based in Ocala, FL, including occasional onsite client visits.
- Relevant certifications such as CompTIA A+, Network+, or equivalent experience are preferred.
- Strong organizational and documentation skills, with attention to detail and follow-through.
- Willingness to learn new technologies and adapt to evolving tools, standards, and security practices.
Information Technology Help Desk Support in Ocala at Simply IT
This position is listed as contract and hybrid. It was posted 2 days ago.