We are seeking a Tier 1 IT Support Technician to provide onsite technical support in a Microsoft-based environment. This role is ideal for someone with solid hands-on IT support experience who enjoys troubleshooting end-user issues and delivering excellent customer service. The successful candidate will be responsible for resolving day-to-day technical problems, supporting hardware and software deployments, and ensuring users have the tools they need to be productive.
Responsibilities
- Provide onsite technical support for end users
- Troubleshoot printer, workstation, and network connectivity issues
- Support Microsoft Outlook and other email-related issues
- Perform Active Directory account administration and password resets
- Configure, deploy, and troubleshoot laptops and peripheral equipment
- Support Office 365 applications and Microsoft technologies
- Document issues and resolutions as needed
- Escalate complex issues to senior IT staff when appropriate
Required Qualifications
- Experience supporting Office 365, Active Directory, and Windows environments
- Hands-on experience troubleshooting desktop, laptop, printer, and connectivity issues
- Strong customer service and communication skills
- Ability to diagnose and resolve common end-user technical problems independently
- At least 1 year of professional IT support experience or equivalent hands-on experience in a corporate environment
Preferred Qualifications
- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications
- Additional experience supporting enterprise Microsoft environments
Information Technology Help Desk in Greensboro at Robert Half
This position is listed as full time and onsite. It was posted yesterday.