Location:
Location: Boca Raton, FL (Onsite, 5 days/week)
Schedule:
Monday – Friday, 9:00 AM – 6:00 PM
Application Support Specialist
Position Summary
We are seeking an IT-focused Application Support Specialist to support the launch of a new proprietary application across UK locations. Experience with the application is not expected; the ideal candidate is a quick learner with strong troubleshooting, communication, and ticket-management skills.
Responsibilities
- Provide first-level support for application issues, access problems, and user questions.
- Troubleshoot incidents and resolve issues when possible.
- Escalate complex problems with complete technical details and documentation.
- Create, prioritize, update, and track tickets through resolution.
- Communicate status updates and next steps to users.
- Document common issues, solutions, and support procedures.
- Identify recurring problems and report trends to senior support or development teams.
Qualifications
- Previous IT, help desk, technical support, or application-support experience.
- Experience troubleshooting software or business applications.
- Familiarity with ticketing systems and escalation procedures.
- Ability to learn new technology and processes quickly.
- Strong problem-solving, communication, documentation, and customer-service skills.
- Experience supporting an application rollout or internally developed system is preferred.
Information Technology Help Desk in Boca Raton at StevenDouglas
This position is listed as contract and onsite. It was posted yesterday.