We’re seeking a personable, hands-on IT Support Technician to join a dynamic, fast-paced technology environment in New York City. This role is ideal for someone who enjoys troubleshooting, helping people, and being the go-to resource for day-to-day IT needs.
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You'll provide Level 1 and Level 2 technical support, assist with employee onboarding, manage hardware and software issues, and ensure employees have the tools and access they need to be successful. We're looking for someone who brings a strong customer-service mindset, a proactive attitude, and the ability to thrive in a collaborative, energetic office environment.
Key Responsibilities
- Provide onsite IT support for the New York office and remote assistance to employees across the US.
- Troubleshoot day-to-day hardware, software, connectivity, and application issues.
- Configure, deploy, and maintain laptops and other equipment for new and existing employees.
- Support IT onboarding and offboarding, including device setup, account provisioning, and access management.
- Handle password resets, multifactor authentication, permissions, and login issues.
- Troubleshoot applications including Okta, Workday, Slack, Google Workspace, Zoom, and Salesforce.
- Manage and resolve IT tickets using Jira, ensuring timely follow-up and accurate documentation.
- Support Windows and macOS devices, including software installations, updates, and basic endpoint security.
- Assist with office technology, including Wi-Fi, printers, conference rooms, and meeting equipment.
- Escalate complex technical issues as needed while maintaining ownership of user requests.
Qualifications
- 2+ years of experience in IT support, help desk, desktop support, or a related technical support role.
- Hands-on experience troubleshooting Windows and macOS devices.
- Familiarity with identity and access management tools such as Okta.
- Experience supporting workplace applications such as Slack, Google Workspace, Zoom, and Workday.
- Knowledge of ticketing systems such as Jira or similar platforms.
- Understanding of laptop provisioning, user account administration, password resets, and basic networking.
- Experience with MDM tools such as Jamf or JumpCloud is a plus.
- Strong communication skills and the ability to support users with varying levels of technical knowledge.
- Highly organized, resourceful, and comfortable managing multiple requests in a fast-paced environment.
- A positive, approachable personality with a genuine interest in helping others.
Information Technology Desktop Support in new york at Unknown Company
This position is listed as full time and able to be worked remotely.