Information Technology (IT) School Support AnalystReports to: School PrincipalQualifications: Job-related experience within the information technology field is preferred. The position of Information Technology School Support Analyst was established to design, configure, install, maintain, and repair the school's network systems, servers, and endpoints. Additionally, the analyst provides information, direction, and recommendations regarding network installations and configurations, including wireless systems.
Another important responsibility is resolving network operational issues and offering technical support to school staff and students.Essential Functions:Administers systems and servers related to the school LAN and WAN (e.g., email systems, accounts, print queue, workstation ID, IP assignments, computer lab, classroom computers, security, antivirus, spyware, etc.) to ensure services are available to authorized users. Platforms include: Windows Servers, Windows Laptops and Desktops, Chromebooks, Sophos Firewalls, Sophos Wireless Access Points, Google Mail, Microsoft 365 ApplicationsAssesses incidents and complaints to resolve or recommend solutionsDesigns computer networks (e.g., internet, web mail, servers) to ensure effective and efficient operationsInstalls network software on various platforms (e.g., service packs, application software, operating software, hardware upgrades) to upgrade and maintain the school's WAN/LAN and telecommunication systemsMaintains network operations and software applications (e.g., serversfile, print, application, web, database, proxy, etc.), operating systems, server backup, routine maintenance programs) to ensure efficient operationsManages assigned projects and program components, including wireless services (e.g., migration to new systems, scheduling installations, product research), to deliver services in line with established guidelines and objectivesParticipates in planning and development activities, including school committees, to create short- and long-range plansPrepares written materials (e.g., procedures, system documentation, reports, memos, letters, budgets) to document activities, provide written reference, and convey informationRecommends equipment, supplies, and materials (e.g., purchase equipment, lease equipment) to acquire required items and complete jobs efficientlyRecommends policies, procedures, and actions to provide direction for meeting the school's technology goals and objectivesResearches trends, products, and equipment to recommend procedures and purchasesResponds to inquiries from staff, administrators, outside vendors, and service providers to offer technical assistance and supportTrains staff to ensure their ability to use new and existing operating systems and application softwareTroubleshoots malfunctions of network hardware and software within the school's local and wide area networks to resolve operational issues and restore servicesSupports additional technologies in the building, including but not limited to video projectors, security video systems, and room-to-office communicationsOther Functions:Performs other related duties as assigned to ensure the efficient and effective functioning of the school's technologyJob Qualifications:Skill-based competencies required to satisfactorily perform the functions of the job include utilizing pertinent network, application, and operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records.Knowledge-based competencies required to satisfactorily perform the functions of the job include current, legacy, and emerging operating systems; environments and network protocols; router configurations; Inter/Internet applications; data security; and project management, processes, and methodology.Preferred Certifications:Professional ChromeOS AdministratorMicrosoft 365 Certified: Administrator ExpertAssociate Google Workspace AdministratorWork Conditions:The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 50% sitting, 25% walking, and 25% standing.
Expect for a range of hours from 10-20 per week varying as needs arise.Evaluation: Performance of this job description will be evaluated on a semiannual basis by the Principal.