Job TitleInformation Technology AdministratorJob DescriptionWe are seeking an Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients. General responsibilities include:Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requestsResearch and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problemsDocument and track the details of the problem, both status and resolution, within the companies help desk tracking applicationCommunicate with the user while working the problem and ensures successful and timely completion of the problemProvide assistance with office moves, computer refreshes on an as-needed basisAdminister Office 365 user accounts and business applicationsComplete service requests, fully documenting each step of the troubleshooting processRegular and reliable attendanceMust be able to lift up to 50 lbs.
unassistedRequired Skills/Experience:High school degree required.1 to 3 years related experience and/or training in an IT support environmentMust have experience with Microsoft Windows 8/10Strong troubleshooting and critical thinking skillsPositive and professional demeanorExperience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)Experience and ability to support Apple iOS phone and tabletsDesired Skills:Microsoft Office 365, Azure, Terminal Services/Virtual DesktopA+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certificationsDell Hardware (laptops, desktops and printers)Benefits:Competitive salaryExposure to advanced technology platform(s)Benefits Package (after 90 days)