Techworks Consulting is an award-winning Managed Service Provider (MSP) recognized as one of the best places to work on Long Island. We're looking for an Information Technology Account Manager to serve as a trusted advisor and strategic partner for our clients.
This is a hands-on, client-facing role focused on building relationships, understanding client needs, coordinating internal resources, and driving issues toward resolution. Serve as the primary point of contact and trusted advisor for assigned clients Conduct regular client check-ins, QBRs, and strategic planning conversations Identify risks, gaps, and opportunities within client environments Partner with service desk, engineering, and project teams Coordinate projects and service delivery to ensure expectations are met Identify account growth opportunities based on genuine client needs
2+ years of experience in Technical Account Management, Account Management, Customer Success, Client Services, or a similar IT-focused role
MSP or IT services experience strongly preferred
Understanding of common SMB IT environments and technologies
Strong communication, relationship-building, and organizational skills
Ability to manage multiple accounts, priorities, and stakeholders
Ability to recognize technology or service opportunities that benefit clients
Willingness to participate in occasional after-hours support during critical incidents or projects
Health and dental insurance
Paid time off and holidays
Professional growth and advancement opportunities
Get a head start on our application and aptitude testing process here:
Information Technology Account Manager in ronkonkoma at Unknown Company
This position is listed as full time and onsite.