Informatica Power Center Technical LeadFox Networks Group, Inc. Full time 125 K USC and GC only LA CASkills required:Good experience on Informatica Power centerAbility to analyze the root cause of data discrepancies and provide permanent solutionGood analytical skills and communication skillsAbility to coordinate with end user and understand the issue and resolve themHave good experience on media and entertainment domain and ability to quickly learn the domainResponsibility:Provide technical support and guidance to offshore production support teamGuide the operations team with complex issues and facilitate their upskilling cross skillingTrack incident queue and ensure unfaltering adherence to SLADrive offshore support team towards consistent, process compliant operations supportResource Planning including on call shift management capacity planning and work prioritization at offshoreEnsure seamless handover between onsite and offshore support teamsParticipate in periodic status reviews with client managementPrepare metrics reports to track operational KPIs and foresee issues improvement opportunitiesWork on Problem Management and automation related activities from offshoreKnowledge management activities including reviewing the knowledge repository