Informatica IDMC AdminSouthlake, TXNew IICS Service and/or pattern enablementProduction migration/deployment of ETL objects & associated files through CICD pipelinesProvide L1 (Monitoring), L1.5 (Basic Dev & incident management) support, L2 (Complex Incident Management), L3 (Complex Dev) support from the Customer Secured Delivery Center set up.Continuous Platform Optimizations to improve Resiliency, Up-time, and resolution of Vulnerabilities within SLAEnforce platform governance & standardsPlatform Support for IICS Major, Minor & Ad hoc releases (EBFs)Development and refinement of dashboards for monitoring capacity planning and platform resiliencyExecute annual Disaster Recovery & Password rotation exercisesAssist with Audit requestsCapacity Increases and Health MonitoringTo manage and support the platforms on rotational shift basis. (Major support requirement in the US business time)To learn new platform management technologies and tools as a part of the cross-skilling exercise in Project life cycle.Customer / Stakeholder managementExpertise You'll BringSkills - IICS Platform Management, Platform Support, ITSM tools knowledge, ITIL9+ Years of IT experience in Informatica platform management & min 2 years’ experience in IICS platform administration / management.Good knowledge with ITIL framework & ITSM tools.Major Incident management & excellent customer interfacing skills.Good email communication & client management skills.Innovative Thinking & proven automation experience.Organization Commitment (hard working)Customer Focus/Orientation.