Industrial Electrical EngineerRadwell International is seeking a skilled Industrial Electrical Engineer to serve as a critical technical resource supporting customers, internal engineering, and commercial teams. This role focuses on troubleshooting, diagnosing, and resolving complex technical issues related to industrial automation products while delivering timely, accurate solutions that minimize customer downtime.The Industrial Electrical Engineer position plays a key role in bridging engineering expertise with customer needs. This role requires strong problem-solving skills, clear technical communication, and a proactive approach to identifying and preventing recurring technical issues.
The position operates in a fast-paced, solutions-driven environment supporting a broad industrial customer base.Key ResponsibilitiesDiagnose and troubleshoot complex technical issues involving industrial automation products and systemsProvide technical guidance and problem resolution to customers and internal teamsCollaborate closely with engineering, sales, and operations teams to understand requirements and deliver solutionsAnalyze product performance, failure trends, and technical data to recommend improvementsSupport equipment troubleshooting related to PLCs, HMIs, industrial controls, and automation hardwareExplain technical concepts clearly to non-technical stakeholdersMaintain accurate documentation of technical issues, resolutions, and best practicesContribute to development and improvement of technical support processes and protocolsStay current with industrial automation trends, technologies, and safety standardsUse technical support tools, CRM systems, and documentation platforms to track and manage casesIdentify preventative solutions to reduce repeat issues and improve product reliabilityPerform other duties, tasks, or work as assignedQualificationsStrong analytical and troubleshooting skillsCustomer-focused mindset with ability to manage expectationsComfortable working independently while collaborating cross-functionallyAble to handle multiple technical support requests simultaneouslyKnowledge & Skills RequiredStrong troubleshooting and problem-solving ability for industrial automation equipmentAbility to read and interpret electrical schematics, diagrams, and technical documentationWorking knowledge of PLC systems, HMI interfaces, and industrial control systemsUnderstanding of electrical and electronic components and systemsFamiliarity with industrial automation software and basic programming conceptsStrong written and verbal communication skillsProficiency with Microsoft Office and technical documentation toolsBasic understanding of networking principles as applied to industrial systemsKnowledge of industrial safety standards and quality practicesStrong time management and prioritization skillsEducation & ExperienceAssociate's degree in Electrical Engineering, Electronics, Automation Technology, or related technical field required2–5 years of experience in technical support, preferably within industrial automation or related environmentsDemonstrated experience troubleshooting complex technical issuesExperience supporting customers in a technical, customer-facing roleBackground in industrial equipment, controls, automation, repair, or manufacturing environments preferredExperience documenting technical issues and collaborating with engineering teamsCompensationThe recruiting base salary range for this full-time position is $64,000–$86,000 annually. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.Radwell BenefitsMedical, dental, and vision coverage starting Day 1 of employment15 PTO daysPaid company holidaysCompany-paid short-term and long-term disabilityCompany-paid life insurance401(k) with company matchingFree onsite gymRadwell International LLC is an equal opportunity employer.