Individual Supports Program CoordinatorAre you passionate about person-centered supports and community-based work? Cooperative for Human Services, Inc. is seeking an Individual Supports Program Coordinator to support individuals with developmental disabilities across the Lowell, Central Middlesex, and Merrimack Valley regions.
This is a highly engaging, field-based role for someone who is organized, compassionate, and comfortable balancing direct supports, case coordination, documentation, and staff supervision.This role plays a key part in ensuring individuals receive high-quality, person-centered services while maintaining compliance with DDS and CHS standards.What You'll DoServe as an advocate for individuals receiving services, ensuring their rights, dignity, and voices are respectedProvide direct supports, case management, and case coordination services to a caseload of individuals in the communityWith the support of your manager; develop, implement, and monitor Individual Support Plans (ISPs) in collaboration with interdisciplinary teamsMaintain regular communication with individuals served, families/guardians, DDS Service Coordinators, medical and behavioral health providers, and internal CHS partnersTrack and manage billable service hours in accordance with program and funding requirementsComplete required documentation, case notes, reports, and data collection accurately and on timeParticipate in a rotating on-call schedule (Thursday–Thursday) and respond to urgent situations as neededTravel regularly throughout the service area using your personal vehicle (mileage reimbursed)Support individuals in accessing community resources, medical and behavioral health services, and natural supportsPromote health, safety, and wellbeing, including oversight of medication administration, basic home safety, and healthy lifestyle supportsEnsure compliance with DDS regulations, CHS policies, and all applicable state and federal requirementsWhat We're Looking ForAt least two (2) years of experience supporting individuals with developmental disabilitiesAt least one (1) year of supervisory experienceStrong organizational skills and comfort managing a caseload with billable hours and documentation requirementsComputer competency and ability to learn new systems (experience with iCentrix preferred, not required)Reliable personal vehicle and valid driver's license (required for regular community-based travel)Ability to lift up to 30 pounds and meet the physical demands of a community-based roleStrong written and verbal communication skillsAbility to exercise sound judgment and work independently in dynamic environmentsBilingual Spanish/English strongly preferredAssociate's Degree in a related field required; Bachelor's Degree preferredWork EnvironmentThis is a field-based, community-facing role with work taking place across individuals' homes, community settings, CHS program locations, and the Individual Supports office. The day-to-day environment is dynamic and varies based on individual needs, service coordination, and program priorities. This position requires regular in-person presence in the community and does not include remote or work-from-home work.Why Join CHSMission-driven work that makes a meaningful impact in the lives of individuals and familiesHigh level of autonomy and relationship-based workSupportive leadership and collaborative interdisciplinary teamsMileage reimbursement for work-related travelOpportunity to grow leadership, case management, and program coordination skills within a large human services organization