Leading a dedicated team of clinical professionals, the full-time System Nursing Call Center Manager (Consumer Messages) will provide operational and strategic oversight for asynchronous patient communications in a remote setting, ensuring high-quality clinical message triage and adherence to service level agreements. Key responsibilities Build, lead, and retain a high-performing remote team focused on primary care message triage Drive clinical and operational excellence through standardized workflows and quality oversight Monitor performance metrics to improve turnaround times, quality outcomes, and patient satisfaction Required qualifications Bachelor's Degree required; Master's Degree preferred 4-6 years of relevant experience in nursing or healthcare management Active Registered Nurse (RN) license in Indiana or Nurse Licensure Compact (NLC) RN License Basic Life Support certification through the AHA, with quarterly RQI completion Graduation from a nationally accredited nursing program
Indiana RN Licensed Call Center Manager in workfromhome at Unknown Company
- Typical pay
- $71,760–$109,200
For context, most registered nurses earn between $71,760–$109,200 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.