Indiana Licensed Customer Service Advisor

Providing exceptional customer service, the full-time Indiana Licensed Customer Service Advisor will handle health insurance inquiries from customers and healthcare providers via phone and email, ensuring accurate information and support in a remote work environment. Key responsibilities Research and respond to questions regarding benefits, eligibility, and payments Document each customer interaction clearly in the tracking system Communicate policies, procedures, and benefit details to customers professionally Required qualifications High school diploma or equivalent 2+ years of customer service experience in a relevant field Ability to pass a pre-employment background check and drug screen Basic computer skills, including proficiency in Microsoft Office Typing speed of 30+ words per minute