Indiana Licensed Benefits Support Representative

To enhance the employee experience, the full-time hybrid Indiana Licensed Benefits Support Representative will manage inbound and outbound calls, providing accurate and empathetic answers to benefits-related inquiries while ensuring high-quality service and client satisfaction. Key responsibilities Handle a wide range of employee contacts independently, resolving most issues on the first call Anticipate follow-up questions and adapt explanations based on employees' benefits knowledge and emotional state Maintain expertise in health insurance and related inquiries while sharing knowledge with team members to improve overall performance Required qualifications 1-3 years of experience in customer service, call center, or employee-facing roles Prior experience in a Level 1 benefits administration role or equivalent HR services experience is preferred High school diploma or equivalent required; associate's or bachelor's degree preferred Must obtain and maintain active state insurance licenses (Life, Health, LTC) and stay current on continuing education Genuine empathy and the ability to communicate complex benefits information in plain language