IT Incident & Service Management AnalystWe are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred.Responsibilities:Manage and respond to application incident escalationsAnalyze incident trends and recommend preventive measuresSupport compliance with regulatory, data privacy, and cybersecurity standardsCollaborate with internal teams to ensure timely resolution of incidentsDocument and improve incident and service management processesContribute to application lifecycle activities (e.g., system retirement)Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentationRequirements:AA Degree; More years of experience or higher education is acceptableMinimum of 6+ years' experience in similar rolePrevious incident management experienceGeneral knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements.Previous experience responding to escalation requests, application incident escalations.Previous experience analyzing incident trendsMS Office, share point, teams, zooms, Office 365Nice to have skills:Experience in incident and service managementApplication life cycle, retiring systems, etc.ServiceNow, Jira experience is a plus